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Eastern Bag & Paper Wraps up Greater Revenues and Savings with Omnitracs Roadnet Technologies
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
Services
- System Integration
- Software Design & Engineering Services
The Challenge
Eastern Bag & Paper Group, a major distributor of commercial paper products and allied items, faced challenges in optimizing their delivery routes and improving customer service. With a fleet of 70 trucks covering 65 dynamic routes daily across a vast East Coast territory, the company needed a solution to reduce route planning time, decrease driver overtime, and enhance field communications. Additionally, they aimed to improve customer service by providing real-time route information and managing exceptions proactively.
About The Customer
Eastern Bag & Paper Group, founded in 1918, is one of the largest distributors of commercial paper products in the Northeast. The company serves a diverse range of customers, including industrial, food service, health care, and janitorial service sectors. With a service area extending from Northern Virginia to Maine, Eastern Bag operates from four locations, including a new 125,000 square-foot warehouse in Hamilton, NJ, and a cross-docking facility in Herndon, VA. Their fleet of 70 trucks covers 65 dynamic routes daily, serving 9,000 customers ranging from small businesses to large nursing home companies. The company is dedicated to providing exceptional service, as emphasized by their Corporate Transportation Manager, Antonio Brown.
The Solution
To address their challenges, Eastern Bag & Paper Group implemented Omnitracs Roadnet Technologies' suite of products, including Roadnet, MobileCast, and Roadnet Info Center, in 2003. Roadnet optimized their routing, resulting in a 50% reduction in route planning time and a 15% decrease in driver overtime in the first year. MobileCast integrated field communications with the routing system, allowing drivers to geocode each stop with handheld devices, enhancing route precision and driver accountability. Roadnet Info Center provided real-time route information, enabling customer service representatives to proactively manage exceptions and improve customer service by reducing redundant phone calls between CSRs, dispatchers, and drivers.
Operational Impact
Quantitative Benefit
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