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Global MPLS Connectivity Solutions

As Europe’s second largest airline, Air France-KLM wanted to harness the latest technology innovations to help enhance the user experience of its many passengers, as well as support new aircraft as they were added to the company’s expanding fleet. Tata Communications’ global network was able to help.

Air France-KLM’s business desired up-to-date organization-wide digital transformation. While its current customers wanted to fly on next-generation aircraft, Air France-KLM knew it also needed to expand into emerging markets and make the most of global travel opportunities opening up to it.

The challenge was that Air France-KLM’s technology infrastructure needed to be improved to enhance the passenger experience and also needed to integrate cloud services and new applications to support huge amounts of data coming from next-generation aircraft.

  • Tata Communications
    Headquartered in Mumbai and Singapore, Tata Communications is a global company with its roots in the emerging markets. It has evolved from a wholesale service provider serving the Indian market to a leading provider of A New World of Communications™ to enterprise customers and service providers worldwide. The $2.9 billion company is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is the flagship telecoms arm of the $103.3 billion Tata Group. It has invested $1.19 billion in the world's only wholly owned subsea fiber network that circles the globe.The exponential growth of connected devices, the emergence of social media, analytics and Cloud Computing (SMAC) and acceptance of 'bring your own device' (BYOD), are all resulting in a major transition in the way enterprises engage with technology. Both developed and emerging economies are looking to innovation in technology. As a key enabler of information and communication technologies to global enterprises, Tata Communications has led from the front in ensuring a robust digital ecosystem that is equipped for the future – with the infrastructure that can cope with customers’ demands of intelligence, scalability and flexibility.Tata Communications’ services portfolio includes predictable high-speed connections and global MPLS virtual private networks, Telepresence services, DDoS mitigation and detection service, content delivery networks and cloud offerings. Tata Communications offers customized network solutions for customers in key markets – including verticals like manufacturing, oil and gas, banking, financial services, insurance, media and entertainment – offering customers speed, quality and unparalleled network reach.
  • Transportation
  • Product Development
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  • To help Air France-KLM meets the needs of its growing global business, Tata Communications implemented a Multiprotocol Label Switching (MPLS) service that had the flexibility and reach to connectivity to 170 sites in the Middle East, Africa, and the Asia Pacific.

    The advantage of the Tata Communications solution was that the business has a large network that is capable of rolling out a superfast intelligent network that is more than able to power Air France-KLM’s mission-critical systems, including passenger check-in, flight operations and departure control applications, while also offering sufficient future-proofing to allow the business to expand into emerging markets with ease.

  • Connectivity Status, Customer Satisfaction Score, Departure Time, Operation Performance, Passenger service
  • Emerging (technology has been on the market for > 2 years)
  • Impact #1
    [Product Improvement - User Experience]
    By taking advantage of Tata Communications’ global network and putting in place MPLS connectivity on a global basis, Air France-KLM was able to capitalize on the growth opportunities that its current markets, as well as emerging markets, had to offer.Air France-KLM is now able to offer a superior travel experience for passengers in the industry’s fastest growing geographies and is also able to take customer service to the next level.
    Impact #2
    Impact #3
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