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IPH Unifies Security Operations
Technology Category
- Cybersecurity & Privacy - Security Compliance
- Cybersecurity & Privacy - Network Security
- Cybersecurity & Privacy - Endpoint Security
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Intrusion Detection Systems
- Remote Asset Management
- Regulatory Compliance Monitoring
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
The Challenge
Given the group’s growth and expansion, cybersecurity was a key priority for the IPH IT team. While the team had providers in place, they felt their needs weren’t being met; they did not have adequate incident tracking mechanisms or a centralized location to go to for any issues. So, the team decided to search for a new security provider that could provide quicker response times and a unified view of security alerts across the group, which would alleviate internal resource constraint that comes with investigating security incidents from multiple vendors.\n\nIPH previously relied on several different security systems from a range of providers and did not have a centralized team to contact when alerts arose; ultimately, this led to the IT team exploring the idea of using a Security Information and Event Management (SIEM) solution. With offices across the region working with a diverse client base, the IT team wanted a holistic view of security with constant incident tracking mechanisms in place. Due to the size of IPH, the IT team struggled with the high volume of alerts they were receiving and needed a better way to prioritize what incidents were critical and required quick action and provide relief for their alert fatigue. IPH also wanted a partner that could help them to identify the gaps in their security controls and help to implement fixes that would streamline their processes and reduce redundancies.
About The Customer
IPH is Asia Pacific’s leading intellectual property services group. The group was formed in 2014 with firm Spruson & Ferguson, one of Australia’s first patent and trademark attorney firms, and listed on the Australian Stock Exchange that year, becoming the first IP services group to list. Since then, the group has grown significantly and today includes several leading IP firms in the Asia Pacific region, employing a highly skilled team of approximately 1000 employees.
The Solution
After meeting with several providers, IPH chose to partner with Proficio due to their ability to deliver continuous monitoring, advanced threat detection, and incident response. IPH also appreciated being able to reap all the benefits of having an expert security team available without having to staff their own 24/7 operations. They were excited to leverage the knowledge and expertise of the Proficio team to further improve their security operations and procedures.\n\nNot only has IPH enjoyed having access to Proficio’s experts, but they’ve found great insight by using Proficio’s ProView Portal, giving their team a deeper view of their organization’s security postures by providing details, trends, and peer comparisons of their security environment. Through this portal, IPH has increased visibility into their organization’s security and has been able to identify the blind spots with Proficio’s ThreatInsight risk score. IPH also has the ability to receive information about potential new threats.
Operational Impact
Quantitative Benefit
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