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CivicConnect > Case Studies > MTC Becomes the Premier Source of Traveler Information for Efficiency and Choice

MTC Becomes the Premier Source of Traveler Information for Efficiency and Choice

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Application Infrastructure & Middleware - Database Management & Storage
Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Use Cases

Public Transportation Management
Smart City Operations

Services

Data Science Services

The Challenge

MTC desired a Next Generation 511 system that provided choice and efficiency in mobility for the 8 million residents, visitors and workers it serves, while leveraging the latest technology advances to reduce cost.

The Customer

Metropolitan Transportation Commission

About The Customer

The Metropolitan Transportation Commission, or MTC, is the transportation planning, financing, and coordinating agency for the nine-county San Francisco Bay Area. MTC collaborates with a network of other public agencies to help support the streets, roads, highways, transit systems, and other transportation resources that help millions of people get to where they need to be. The Bay Area’s nine counties and 101 cities maintain over 42,000 lane- miles of local streets and roads, and Bay Area transit systems accommodate some 1.5 million trips each day.

The Solution

The CivicConnect Platform allows MTC to provide a web front end that integrates and manages data from over 30 transportation agencies on everything from stops to real-time departure information.

The system features a multi-modal trip planner that offers a side-by-side comparison of trip options and displays valuable information on travel time and cost, and provides tools for easy personalizationmeaning each user can set individual preferences

Operational Impact

[Data Management - Data Analysis]
Together, MTC and CivicConnect are making the NextGen 511 site the Bay Area's premier source of traveler information. Built on the CivicConnect Platform, the NextGen 511 site also provides valuable analytics for MTC to better understand system users' transportation needs and to improve services for more efficient urban mobility.

Quantitative Benefit

The NextGen 511 site reduced MTC's operating costs while serving over 20,000 unique users each day.
Data feed from 33 Agencies integrating public, private and real-time data

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