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MySherpa Success Story
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Remote Asset Management
- Cybersecurity
- Predictive Maintenance
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
The Challenge
MySherpa aimed to build deeper customer relationships by shifting focus from reactive support and break-fix to strategic initiatives and guidance. The company wanted to leverage a partner with deep technical knowledge to handle proactive maintenance and quick fixes, allowing MySherpa to focus on providing strategic guidance. Additionally, MySherpa needed to ensure data integrity for its customers, which required rock-solid backups and efficient monitoring and fixing of backup issues.
About The Customer
MySherpa is a U.S.-based managed service provider (MSP) that positions itself as a guide for its customers' technology needs. Founded with the vision of providing more than just break-fix IT services, MySherpa aims to lead its customers through their technology challenges, much like a sherpa guides climbers up a mountain. The company focuses on high-touch, personalized service and strong customer relationships. With a client base of around 60 customers, MySherpa leverages its partnership with Continuum to offer a wide range of value-added services, including server virtualization, Microsoft Exchange, and Office365 migrations.
The Solution
MySherpa partnered with Continuum to leverage its extensive technical knowledge and direct access to customer infrastructure for proactive maintenance and quick fixes. This partnership allowed MySherpa to shift its focus from reactive support to strategic guidance. Continuum's services, such as Continuum Command, Continuum Recover, Continuum Fortify, and Continuum Assist, enabled MySherpa to offer high-quality services and project work to its customers. The partnership also provided MySherpa with access to a broad range of tools and services at a fraction of the cost, thanks to Continuum's collective buying power. Additionally, Continuum's Navigate conferences and the Dedicated Tech service helped MySherpa stay updated on technology trends and improve its service delivery.
Operational Impact
Quantitative Benefit
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