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Case Studies > Omnitracs Territory Planner

Omnitracs Territory Planner

Technology Category
  • Functional Applications - Fleet Management Systems (FMS)
  • Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
  • Healthcare & Hospitals
  • Transportation
Applicable Functions
  • Logistics & Transportation
  • Business Operation
Use Cases
  • Fleet Management
Services
  • System Integration
  • Software Design & Engineering Services
The Challenge
By 2005, Nixon Uniform Service and Medical Wear faced rising costs in their transportation operations due to rapid growth. Measuring the actual costs of routes was very difficult, and the company needed a solution to balance their routes and route days in terms of volume. They aimed to create geographically-based routes to position their Route Service Representatives (RSRs) and supporting service managers to develop stronger relationships with customers. The challenge was to optimize their standard route operations to achieve higher customer service levels and reduce costs.
About The Customer
Nixon Uniform Service and Medical Wear, founded in 1967, is the largest and fastest-growing textile rental company in the Mid-Atlantic region of the United States. The company provides, launders, and delivers a complete line of medical apparel, towels, sheets, and other reusable products. Nixon operates from its corporate headquarters in New Castle, DE, with facilities in Edison, NJ, Beltsville, MD, and Richmond, VA. Their 70-vehicle fleet serves 250 weekly routes and over 4,500 customers from New Jersey to Virginia. Nixon is committed to quality, evident in their state-of-the-art 'medical only' processing facilities and proprietary Customer Service Response (CSR) program.
The Solution
Nixon implemented Territory Planner from Roadnet Technologies to reconfigure and optimize their delivery territories. This software allowed them to balance routes and route days in terms of volume, creating geographically-based routes. This optimization enabled RSRs to service the same customers multiple times a week, leading to greater customer satisfaction. The implementation of Territory Planner resulted in tighter geographically based routing territories, reducing fuel and fleet costs. Nixon also performed more surgical re-routes to accommodate business growth, creating denser routes for service personnel, which led to shorter and more balanced workdays, allowing RSRs to spend more time with customers.
Operational Impact
  • Customer service levels reached an all-time high due to the investment RSRs could make in their territories.
  • Route consolidation improved the time and scope of routes, leading to more efficient operations.
  • Associate morale and job satisfaction improved as service personnel had shorter and more balanced workdays.
Quantitative Benefit
  • Reduced fuel and fleet costs due to tighter geographically based routing territories.

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