Pioneers in BPO Services

The company believed in delivering quality with efficiency and they were constantly redefining their processes to remain competitive. To maintain such a high standard of efficiency and eliminate inconsistencies, they needed to:

1. Add business value to their core HR application
2. Address complexities in absence management
3. Provide Employee Self Service access to employees with the necessary approval workflow
4. Systemize Production Workforce planning and scheduling
5. Maintain a 360 degree Performance Management System with incident tracking
6. Create and maintain panels/committees online
7. Find a system that was flexible enough to work around the existing system

Competent Software

Competent Software is a Business Process Outsourcing company in the US, working with leading Real Estate Information providers since 1992. They provide a wide range of services, including data conversion, transaction processing, and web-based services. They also help with desk management, thereby allowing customers to concentrate on their key business priorities and maximize the value of their IT expenditure.

Ramco co-created the solution while catering to the following business-related HR requirements that are unique to the BPO industry:

1. Production Workforce Planning
2. Performance Management
3. Seat Allocation

To deliver the solution, Ramco capitalized on the strength of VirtualWorks™, thus providing a flexible and componentized application.

After evaluating several players, the company chose Ramco HCM. The highlights of the solution offered:

1. Production Workforce Planning
2. Provision to work backward
3. Performance Management
4. Event-based and observation-based appraisal
5. Seat Allocation