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TIBCO Software > Case Studies > Royal Caribbean Speeds IT Delivery and Reduces Costs with TIBCO’s Integration Platform
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Royal Caribbean Speeds IT Delivery and Reduces Costs with TIBCO’s Integration Platform

Technology Category
  • Platform as a Service (PaaS) - Connectivity Platforms
  • Application Infrastructure & Middleware - API Integration & Management
  • Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
  • Transportation
Applicable Functions
  • Sales & Marketing
  • Business Operation
Use Cases
  • Predictive Maintenance
  • Fleet Management
Services
  • System Integration
  • Software Design & Engineering Services
The Challenge
Royal Caribbean strives to anticipate guest needs and optimize their experience throughout pre-cruise, cruise, and post-cruise interactions. To accomplish this faster, better, and at lower cost, the IT team realized it needed a higher level integration and a services-oriented architecture that would let them transform legacy applications into reusable and re-combinable software services. The company needed a cohesive enterprise (ship and shore) integration services foundation and governance to manage the service lifecycle and sharing across the organization.
About The Customer
Royal Caribbean Cruises Ltd. is the world’s second largest cruise company, offering unique land-tour vacations in various regions including Alaska, Asia, Australia/New Zealand, Canada, Dubai, Europe, and South America. The company owns six brands: Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, CDF Croisières de France, and TUI Cruises through a 50 percent joint venture. It sails to 490 destinations on all seven continents. The company’s systems support everything from reservations to onboarding, property management to supply chain, and sales to ship operations.
The Solution
The solution required a transformation from tightly coupled, monolithic, difficult-to-change applications to a modern integration hub providing loosely coupled flexible software services that can be reused and recombined for new functionality. Royal Caribbean chose TIBCO for its strong product portfolio, commitment to R&D, and strategic roadmap. The new TIBCO-based integration hub provided application integration and the ability to integrate vendor systems in a standard, robust, and reliable way. It also offered mature management of software services and the ability for large-scale deployment.
Operational Impact
  • Modern service management and reuse: Created a services layer for one of its websites, which will be reused for all other websites, allowing Sales & Marketing to easily integrate vendor technology using APIs.
  • Time- and cost-saving core competency: Transitioned from a small scale, non-deliberate approach to a large scale, deliberate approach to managing services and APIs, enabling easy integration for travel agencies without writing new code.
  • Faster development: Leveraged a catalog of services for quick assembly and building of software projects, ensuring high quality and lower costs.
Quantitative Benefit
  • Revenue: US$8B
  • Guests per year: 5 million
  • Ships: 41

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