Download PDF
Seamless Integration of Business Units at ConnectWise with Nintex Promapp
Technology Category
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
- Networks & Connectivity - 5G
Applicable Industries
- Equipment & Machinery
- Telecommunications
Use Cases
- Inventory Management
- Personnel Tracking & Monitoring
Services
- System Integration
- Training
The Challenge
ConnectWise, an award-winning software suite provider, faced significant challenges when they decided to integrate their four separate business units - ConnectWise Automate, ConnectWise Sell, ConnectWise Control, and ConnectWise Manage. These units had been operating independently, each with its own set of processes and tools. The integration resulted in a cluttered system with duplications, outdated documents, and process variations, which slowed down operations. The challenge was to streamline these processes and ensure effective communication across all units. The company also needed a solution that could integrate with their existing SharePoint system and be easy for their predominantly young workforce to use and understand.
About The Customer
ConnectWise is a technology solution provider based in Australia, operating in the IT and telecommunications industry. The company empowers technology solution providers to reach their goals faster through its award-winning software suite and other programs. ConnectWise recently integrated its four separate business units - ConnectWise Automate, ConnectWise Sell, ConnectWise Control, and ConnectWise Manage - under one umbrella. The company's workforce is predominantly young, with many millennials and colleagues under the age of 30.
The Solution
ConnectWise found the solution to their challenges in Nintex Promapp’s process management software. The software's simplicity and its ability to integrate with SharePoint were key factors in its selection. Nintex Promapp helped ConnectWise to streamline their processes, reduce duplications, and manage process variations efficiently. The software's visual workflows and processes were particularly beneficial for the company's young workforce. Nintex Promapp’s process variant management add-on enabled ConnectWise to consolidate similar processes across the four business units into a single process map, reducing their process library size by an estimated 75 percent. The software also improved communication within the team through its feedback tool, which allowed team members to suggest improvements and assess their effectiveness.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Smart Water Filtration Systems
Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Integration of PLC with IoT for Bosch Rexroth
The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.
Case Study
Robot Saves Money and Time for US Custom Molding Company
Injection Technology (Itech) is a custom molder for a variety of clients that require precision plastic parts for such products as electric meter covers, dental appliance cases and spools. With 95 employees operating 23 molding machines in a 30,000 square foot plant, Itech wanted to reduce man hours and increase efficiency.
