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Voice benefits that are clearly seen
Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
- Functional Applications - Remote Monitoring & Control Systems
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Automotive
- Transportation
Applicable Functions
- Warehouse & Inventory Management
- Logistics & Transportation
Use Cases
- Inventory Management
- Warehouse Automation
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
The Challenge
Prior to implementing Voxware, Belron's Laddaw distribution center faced significant challenges with their order selection process. Order selectors had to use RF scanners, which required frequent holstering and unholstering, slowing down the process. The correct sequence of picking windscreens was crucial due to their varying curvatures, and any mistake in the order could lead to improper packing and increased rework. The distribution center needed to ensure rapid and accurate delivery to support Belron's commitment to customer satisfaction, as they distribute to 18 local centers in the UK and many independent glass fitters. The existing manual process for determining the best pick sequence was inefficient and prone to errors, necessitating a more streamlined and automated solution.
About The Customer
Belron is the world's largest dedicated vehicle glass repair and replacement company, operating under various brand names such as AutoGlass in the UK, CarGlass in Europe, and SafeLite AutoGlass in the US. The company offers 24/7 service to customers and has experienced rapid growth. Belron is committed to excellence in customer service and operational efficiency, which led them to implement Voxware voice technology in their Laddaw distribution center, the largest European distribution center operated by the Belron Group. The company distributes to 18 local centers in the UK and numerous independent glass fitters, emphasizing the importance of accurate and rapid delivery to maintain their high standards of customer service.
The Solution
Belron implemented the Voxware VMS Order Picking software in their Laddaw distribution center to address the challenges of their order selection process. The solution included configurable extensions that translated order data from Belron's Oracle system into properly sequenced pick tasks based on business rules. This allowed order selectors to operate hands-free, eliminating the need to handle RF scanners and improving productivity. The Voxware VMS solution also integrated with multiple warehouse management systems, including Oracle and Sterling Commerce, used by different Belron companies. The implementation of Voxware VMS resulted in shorter pick paths, correct handling of products, and reduced operating costs. The system's configurability and flexibility allowed Belron to support their strong corporate growth and efficiently manage spikes in demand.
Operational Impact
Quantitative Benefit
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