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CalAmp LMU-3030 and FleetOutlook Reduce Downtime and Improve Fleet Availability

When a Tadano crane out in the field requires service, a Tadano service engineer must drive to the work site to check and maintain the crane. Because these trucks are located throughout North America at service engineers’ homes, it can be difficult to track truck locations and schedules. Since long periods of downtime are unacceptable to most customers, fleet availability and proximity to their location plays a big part in resolving issues quickly.

Low visibility into the fleet was just one reason Tadano began looking for a fleet management service. In addition, because most of the service vehicles drive 60,000-80,000 miles or more in just two years, it is important for Tadano to maintain their fleet to ensure readiness to meet service requests.

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  • SUPPLIER
  • CalAmp
    CalAmp is a proven leader in the mobile resource management (MRM) and machine-to-machine (M2M) space, connecting clients to business-critical data and transforming it into actionable intelligence for people, systems and machines.
  • INDUSTRIES
  • Other
  • FUNCTIONS
  • Logistics & Warehousing
  • CUSTOMER
  • Tadano America Corporation, established in 1993 and based in Houston, Texas, is responsible for the sales and customer service of their mobile rough-terrain and all-terrain cranes in the North American market.

  • CONNECTIVITY PROTOCOLS
  • SOLUTION
  • "When we were evaluating the available solutions, our priority was tracking multiple vehicles. The maintenance feature was a key factor in our decision to go with FleetOutlook,” said John Seisser, Tadano’s information manager and a key decision-maker in choosing a fleet solution. The maintenance notification feature offers a real benefit to Tadano. When a DTC code is triggered, the service engineers receive email notifications that maintenance is due on their vehicles, making it easier to schedule service when it’s convenient.

     

  • DATA COLLECTED
  • Asset Availability, Asset Performance, Maintenance Requirements, Vehicle diagnostics , Vehicle Location Tracking
  • SOLUTION TYPE
  • SOLUTION MATURITY
  • Emerging (technology has been on the market for > 2 years)
  • OPERATIONAL IMPACT
  • Impact #1
    [Efficiency Improvement - Maintenance]
    Tadano installed FleetOutlook and the LMU-3030 devices on their North American service fleet. The solution has been the answer to their maintenance needs, and has also provided various other benefits.
    Impact #2
    [Efficiency Improvement - Installation]
    FleetOutlook’s easy-to-use MobileInstall app enables Tadano to quickly install devices and pair them with new vehicles without contacting CalAmp or an installer for help.
    Impact #3
  • QUANTITATIVE BENEFIT
  • Benefit #1

    Using reports and alerts has also increased visibility into Tadano’s fleet.

  • USE CASES
  • Fleet Management
    Fleet management is an administrative approach that allows companies to organize and coordinate work vehicles to improve efficiency, reduce costs, and provide compliance with government regulations. While most commonly used for vehicle tracking, fleet management includes other use cases such as mechanical diagnostics and driver behavior. Automated fleet management solutionsto connect vehicles and monitor driver activities, allowing managers to gain insight into fleet performance and driver behavior. This enables managers to know where vehicles and drivers are at all times, identify potential problems and mitigate risks before they become larger issues that can jeopardize client satisfaction, impact driver safety, or increase costs.
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