Coca-Cola Refreshments, U.S.

Coca-Cola Refreshments owns and manages Coca-Cola branded refrigerators in retail establishments. Legacy systems were used to locate equipment information by logging onto multiple servers which took up to 8 hours to update information on 30-40 units. The company had no overall visibility into equipment status or maintenance history.

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  • VENDOR
  • CUSTOMER
  • A wholly owned subsidiary of The Coca-Cola Company, Coca-Cola Refreshments is a 21st-century bottling and customer service operation in the U.S. and Canada. The Coca-Cola Company is the world's largest beverage company in business for more than 126 years with 146,200 associates.

  • SOLUTION
  • Coca-Cola Refreshments found a new thirst for Business Process Management (BPM) with this process automation project. The company gains new visibility in equipment use. Associates can use a wireless scanner to log up to 60 units at a time. Then they go to a desktop application to assign actions from a standard list. Every piece of equipment goes through a complete cycle of checks, and data is recorded to create a single record on the equipment’s life cycle.

  • DATA COLLECTED
  • Equipment check data
  • OPERATIONAL IMPACT
  • Impact #1

    Data Accuracy - Manual work, rework, duplication of data and errors are minimized through the new platform.

    Impact #2

    Real-time Tracking - The location of individuals and assets can be identified in near real-time.

    Impact #3

    Remote Device Diagnostics - Real-time status reports enable maintenance personnel to remotely diagnose the status of a device.

  • QUANTITATIVE BENEFIT
  • Benefit #1

    Associates can use a wireless scanner to log up to 60 units at a time.

    Benefit #2

    Operation time improved by 98%, from 8 hours to minutes.

  • SOFTWARE
  • INDUSTRIES
  • Other
  • FUNCTIONS
  • Quality Assurance
  • ENABLED CAPABILITIES
  • Overall Equipment Effectiveness
  • CONNECTIVITY PROTOCOLS
  • RELATED CASE STUDIES
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