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Cummins Streamlines its Order Management Process with Infosys

Cummins Power Generation BU launched Frontier program which will allow a common, global order-management system that will enable its customers to receive the right product at the right price at the right time.

  • Infosys
    Infosys is a global leader in consulting, technology, and outsourcing and next-generation services. They help enterprises transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data, and cloud computing.
  • Automotive
  • Logistics & Warehousing
  • Cummins Inc. is an American Fortune 500 corporation that designs, manufactures, and distributes engines, filtration, and power generation products, with 54,000 employees.
  • Infosys analyzed business requirements and developed solution footprint for SOLAR involving Oracle Configuration Development, Oracle Advanced Pricing, Oracle iStore and Oracle Order Management.

    Software Components
    - Oracle E-Business Suite (including Oracle iStore, Order Management, Advanced Pricing and Oracle Configurator)
  • Cutting Edge (technology has been on the market for < 2 years)
  • Impact #1
    [Product Improvement - Customer Satisfaction]
    SOLAR provides a user-friendly description for global customers with globalized terminology across regions, plants and types of products.
    Impact #2
    [Data Management - Data Availability]
    SOLAR provides access to complete customer order information.
    Impact #3
    [Management Effectiveness - Internal Collaboration]
    Deeper integration of information across departments and business units improves internal collaboration.
  • Benefit #1
    Order errors reduced more than 70% and order management productivity improved by 50%.
    Benefit #2
    Sale cycle time reduced by 67%.
    Benefit #3
    Unplanned overtime labor hours reduced by 20%
  • Process Control & Optimization (PCO)
    Process Control and Optimization (PCO) is the discipline of adjusting a process to maintain or optimize a specified set of parameters without violating process constraints.The PCO market is being driven by rising demand for energy efficient production processes, safety and security concerns, and the development of IoT systems that can reliably predict process deviations.Fundamentally, there are three parameters that can be adjusted to affect optimal performance:- Equipment optimizationThe first step is to verify that the existing equipment is being used to its fullest advantage by examining operating data to identify equipment bottlenecks.- Operating proceduresOperating procedures may vary widely from person-to-person or from shift-to-shift. Automation of the plant can help significantly. But automation will be of no help if the operators take control and run the plant in manual.- Control optimizationIn a typical processing plant, such as a chemical plant or oil refinery, there are hundreds or even thousands of control loops. Each control loop is responsible for controlling one part of the process, such as maintaining a temperature, level, or flow. If the control loop is not properly designed and tuned, the process runs below its optimum. The process will be more expensive to operate, and equipment will wear out prematurely. For each control loop to run optimally, identification of sensor, valve, and tuning problems is important. It has been well documented that over 35% of control loops typically have problems. The process of continuously monitoring and optimizing the entire plant is sometimes called performance supervision.
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