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Raising its Service Level to Meet Changing Customer Expectations

Day & Night wanted to alleviate customer concerns and provide service confirmation by answering these questions: Did Day & Night arrive when it said it would? How long did it take Day & Night to complete a certain job? At what speed did Day & Night drivers operate while at a certain site.

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  • SUPPLIER
  • CalAmp
    CalAmp is a proven leader in the mobile resource management (MRM) and machine-to-machine (M2M) space, connecting clients to business-critical data and transforming it into actionable intelligence for people, systems and machines.
  • INDUSTRIES
  • Heavy Vehicle
  • FUNCTIONS
  • Logistics & Warehousing
  • CUSTOMER
  • Day & Night Power Sweeping (Day & Night) is the premier provider of street sweeping and commercial maintenance servicing in San Diego County, with over 30 employees.

  • CONNECTIVITY PROTOCOLS
  • SOLUTION
  • Day & Night decided to implement CalAmp's fleet tracking solution across 12 of its vehicles. Day & Night chose to pair a Reporter 100 in-vehicle GPS device with FleetOutlook, CalAmp’s web-based fleet management solution.

  • DATA COLLECTED
  • Drive Distance, Engine Hours, Speed, Vehicle Location Tracking, Vehicle Status
  • SOLUTION TYPE
  • SOLUTION MATURITY
  • Mature (technology has been on the market for > 5 years)
  • OPERATIONAL IMPACT
  • Impact #1
    [Data Management - Data Collection]
    Day & Night gained visibility into key fleet metrics, such as driving speeds, overall distance traveled, engine running hours, and the frequency of vehicle starts and stops.
    Impact #2
    [Product Improvement - Customer Satisfaction]
    Automatic e-mails are sent to customers as soon as service workers arrive or depart their site to improve customer satisfaction.
    Impact #3
  • QUANTITATIVE BENEFIT
  • USE CASES
  • Fleet Management
    Fleet management is an administrative approach that allows companies to organize and coordinate work vehicles to improve efficiency, reduce costs, and provide compliance with government regulations. While most commonly used for vehicle tracking, fleet management includes other use cases such as mechanical diagnostics and driver behavior. Automated fleet management solutionsto connect vehicles and monitor driver activities, allowing managers to gain insight into fleet performance and driver behavior. This enables managers to know where vehicles and drivers are at all times, identify potential problems and mitigate risks before they become larger issues that can jeopardize client satisfaction, impact driver safety, or increase costs.
  • SOFTWARE
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