Raising its Service Level to Meet Changing Customer Expectations

Day & Night wanted to alleviate customer concerns and provide service confirmation by answering these questions: Did Day & Night arrive when it said it would? How long did it take Day & Night to complete a certain job? At what speed did Day & Night drivers operate while at a certain site.

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  • VENDOR
  • CUSTOMER
  • Day & Night Power Sweeping (Day & Night) is the premier provider of street sweeping and commercial maintenance servicing in San Diego County, with over 30 employees.

  • SOLUTION
  • Day & Night decided to implement CalAmp's fleet tracking solution across 12 of its vehicles. Day & Night chose to pair a Reporter 100 in-vehicle GPS device with FleetOutlook, CalAmp’s web-based fleet management solution.

  • DATA COLLECTED
  • Arrival times, departure times, driving speeds, overall distance traveled, engine hours, start/stop frequency
  • OPERATIONAL IMPACT
  • Impact #1
    Day & Night gained visibility into key fleet metrics, such as driving speeds, overall distance traveled, engine running hours, and the frequency of vehicle starts and stops.
    Impact #2
    Automatic e-mails are sent to customers as soon as service workers arrive or depart their site to improve customer satisfaction.
  • QUANTITATIVE BENEFIT
  • SOFTWARE
  • INDUSTRIES
  • Heavy Vehicle
  • FUNCTIONS
  • Logistics & Warehousing
  • ENABLED CAPABILITIES
  • Asset Tracking & Monitoring
  • CONNECTIVITY PROTOCOLS
  • Cellular
  • RELATED CASE STUDIES
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