Service Transformation: Evolving Service Business in the IoT Era

Manufacturers need to create new revenue streams while competing more effectively in the global market that seems fixated on lowest-cost production. Service revenue is becoming increasingly important to manufacturers to maintain profitability -- manufacturers want to capture upward of 30% of revenue from services, and 74% of manufacturing executive identified service as a significant driver of future revenues.

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  • VENDOR
  • CUSTOMER
  • All manufacturers who want to transform service to avoid commoditization, maximize customer satisfaction, and increase revenue.

  • SOLUTION
  • PTC offers a framework to evaluate and implement the technologies that enable manufacturers to realize results. The approach consists of three distinct stages: understand, advance, outperform. 1) Understand: Make smarter decisions by analyzing service and product data in real-time 2) Advance: Differentiate service offerings by improving and expediting the way products are serviced 3) Outperform: Completely redefine value with new service offerings and business models

  • DATA COLLECTED
  • OPERATIONAL IMPACT
  • Impact #1

    A world leader in air conditioning systems, services and solutions transformed its business model and connected its assets.

    Impact #2

    A manufacturer of integrated cancer therapy systems is using remote monitoring and access to identify issues and complete repairs without on-site visits.

    Impact #3

    A global manufacturer of high quality welding, cutting, and joining equipment, ensured that parts could be delivered seamlessly to technician and customers.

  • QUANTITATIVE BENEFIT
  • Benefit #1

    For every dollar in equipment sales, upward of 12 dollars in service revenue is realized for a world leader in air conditioning systems, services, and solutions.

    Benefit #2

    Mean time to respond for equipment problems in cancer therapy medical devices decreased 50%, and site visits costing roughly $2,000 per event, declined 42%.

    Benefit #3

    A global manufacturer increased service efficiency by decreasing service costs by $1.2 million and increased parts revenue by $2 million.

  • INDUSTRIES
  • Equipment & Machinery
  • FUNCTIONS
  • Discrete Manufacturing
  • ENABLED CAPABILITIES
  • CONNECTIVITY PROTOCOLS
  • RELATED CASE STUDIES
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