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Transforming Legacy Business Process with IoT

DAS ran its operations on an aging on-premises legacy order management system, which experienced frequent outages and required regular maintenance and updates at considerable expense. The company's business processes also involved numerous manual steps that required significant staff time.

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  • SUPPLIER
  • ThingLogix
    ThingLogix propels the modern business with the Internet of Things by combining insight-driven IoT services and the power of the cloud - creating new business value and accelerating time-to-market.
  • INDUSTRIES
  • Transportation
  • FUNCTIONS
  • Maintenance
  • CUSTOMER
  • Dependable Auto Shippers (DAS): A company that transports cars and other vehicles to commercial and individual customers throughout the continental United States.

  • CONNECTIVITY PROTOCOLS
  • SOLUTION
  • ThingLogix helped DAS migrate its legacy system to a cloud=based Salesforce platform that incorporated automated processes to help the company track its logistics and manage digital inspection reports, saving the company time and money.

  • DATA COLLECTED
  • Downtime, Logistics Cost, Orders Processed, Vehicle Location Tracking, Vehicle Status
  • SOLUTION TYPE
  • SOLUTION MATURITY
  • Emerging (technology has been on the market for > 2 years)
  • OPERATIONAL IMPACT
  • Impact #1
    [Data Management - Real Time Data]
    ThingLogix's solution enables DAS to send GPS data and vehicle condition data in real-time.
    Impact #2
    [Efficiency Improvement - Labor]
    Through tracking vehicles and managing terminals through automated processes, DAS was able to increase staff efficiency without adding headcount.
    Impact #3
    [Data Management - Data Transparency]
    DAS has been able to collect exponentially more data telated to its fleets and vehicles, including how fast they are moving, whether any damage occurred at any stage of the process, and the frequency of problems associated with specific carriers or termin
  • QUANTITATIVE BENEFIT
  • Benefit #1

    Through tracking vehicles and managing terminals through automated processes, DAS has eliminated 80% of the phone calls that were previously part of its work process.

    Benefit #2

    Each customer service agent can now manage 25 to 30 orders simultaneously, whereas they could only manage 15 orders in the legacy system, which results in 15% saving on anticipated payroll costs.

  • USE CASES
  • Supply Chain Visibility
    Supply chain visibility solutions provide visibility into the movement of raw materials, components, and finished goods from suppliers to manufacturers to the final buyer. Solutions are typically built on a centralized cloud-based platform that integrates data from multiple systems, including those those of partners. Technologies such as smart sensors, RFID, and digital ledger protocols can enable additional functionality. For example, digital ledger technology can keep logs of all transactions occurring on the network in a secure way, while providing supply chain partners with access to specific data. Visibility solutions can enhance the efficiency and transparency of supply chains, record the quantity and transfer of products as they change hands between supply chain nodes, track change orders and buy orders, process shipment notifications, manage trade documents and receipts, link physical products to bar codes, and share information about processing or manufacturing processes with suppliers, logistics providers, and customers.
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