VisionFlow is a powerful tool for delivering great support to your customers or end-users. It is uniquely flexible, adaptable and scalable with many closely integrated features for: CRM, Document Management, Project Management, Time tracking, Service Management (ITSM / ITIL), Contract and SLA Management, and with product and asset database(CMDB) included.
IT Service Management (ITSM)
VisionFlow is a very flexible and comprehensive software suite for IT Service Management. Automating the activities in your ITSM processes makes them highly efficient. VisionFlow is a powerful solution for any IT organization, large and small. It supports the widely accepted ITIL framework but can also easily be adapted to any internal already existing workflow.
Lifecycle Management is challenging, especially in larger organizations. New opportunities are continuously emerging, innovation drives success and the pace is normally high to keep ahead of your competition. To succeed you need one coherent platform for developing applications or products that supports your efforts, makes your work more efficient and cost effective.
Keep all you projects safely in one place. All data, documents, activities and people will be securely organized online and can be accessed by team members from anywhere at any time. VisionFlow makes sure everyone knows where everything is and nothing gets lost. With VisionFlow you get uninterrupted work flows with no delays, finished projects
Customer Relationship Management (CRM) is a philosophy where you focus on the customer in every aspect of your organization. The goal is to create long lasting relationships and keep your customers satisfied. VisionFlow gives you the tools to manage all your customer interactions in one place, easily and efficiently. All customer interactions are handled in one
With VisionFlow you can build yourself a complete database of all your hardware and software inventory. It’s easy to connect the assets with incidents, problem and changes as well to contracts and suppliers. With VisionFlow you get a powerful Configuration Management Data Base (CMDB) that can be connected to most discovery tool for scanning