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Improving Customer Satisfaction Rates with IoT: A Case Study on GE Healthcare
技术
- 自动化与控制 - 自动化与过程控制系统
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 设备与机械
- 医疗保健和医院
用例
- 租赁金融自动化
- 时间敏感网络
挑战
捕获和管理支持请求、缩短解决时间、实施执行标准、了解请求状态、缺乏流程控制和渠道合作伙伴的可见性
关于客户
GE医疗集团是医疗技术和数字解决方案领域的全球领导者，通过其工程师和外部渠道合作伙伴为世界各地的临床医生提供医疗设备和服务。他们在 160 多个国家开展业务，拥有 50,000 多名员工。
解决方案
在单一平台中管理支持流程，通过自动化提高响应和周转时间，让经理清楚地了解支持请求状态，在 Pipefy 平台上管理客户支持流程
运营影响
数量效益
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