Red Lobster Deploys HR Solution for 700+ Restaurants

• 分析与建模 - 预测分析
• 应用基础设施与中间件 - 数据交换与集成

• 食品与饮料
• 零售

• 人力资源
• 商业运营

• 系统集成
• 软件设计与工程服务
• 培训

Red Lobster management needed a clear picture of their hiring processes—an untraceable cycle of hiring, termination, and expenses. The process of recruiting teams and managers was constantly generating data, but it was useless without a centralized analytics solution to process it. Red Lobster needed an HR solution that could govern their large employee base and scale out with their growing chain. The solution would need to replace static reporting with an interactive interface, consolidate disparate data, track candidate life cycles, create a robust talent inventory system with skill gap identification, and create an improved talent review process.

Red Lobster has been serving high-quality, iconic seafood dishes (and their famous cheddar bay biscuits) since 1968. The international restaurant chain has a workforce of 58,000 employees, operates 700+ locations across North America, and currently earns $2 billion in annual revenue.

Red Lobster chose MicroStrategy to execute a full-scale Human Resources (HR) analytics reporting suite. They built a customizable, MicroStrategy-powered dashboard with an intuitive interface and data consolidated from several sources, including PeopleSoft (Core HRIS), Brass Ring, Schoox, and Oracle Financials. It refreshes data on quarterly, monthly, weekly, and even hourly cycles, and centralizes access to nine HR analytics reports. The dashboard enabled leaders to ensure they were hiring the right people, paying competitive wages, and spending hiring costs effectively. It also provided insight into why people chose to leave the company. The dashboard features several reports, including Staffing, Management Roster, Candidates & Hires, Talent Review, and more, enabling management to drive talent development, keep an eye on their hiring practices, and better manage their resource allocation. Now, Red Lobster management can view key KPIs such as performance ratings, promotion potential assessments, and regional staffing as well as aggregate summaries of the management teams. This dashboard also monitors front-line staffing activity like overtime hours, headcount, staffing needs, and more. This once complex, multifaceted staffing process is now simple and accessible.

• The Wages report monitors employee costs and offers an understanding of their pay relative to the market to optimize their labor spending. Users can filter to find exactly what they need in a matter of seconds to make decisions on their merit budget.
• The Terminations report lets management understand turnover trends with metrics on tenure measurements, performance reviews, and diversity of each departing employee. These data points drive proactive staffing and retention strategies.
• Management can also understand their cost of recruiting with the Recruiter Expenses report, which tracks total spend at every point of the hiring process.

• Red Lobster operates 700+ locations across North America.
• The company has a workforce of 58,000 employees.
• Red Lobster currently earns $2 billion in annual revenue.