#1 Disability Insurance Provider Avoids $7 Million in Real Estate Costs, Saves $350K Annually in Improved Workflows with ARCHIBUS

• Business Operation
• Facility Management

• Software Design & Engineering Services
• System Integration

The inability to quantify their space portfolio and automate rent allocation and tracking was a significant problem for Unum from a real estate perspective. Additionally, there were no common standards or audit ability for corrective and preventive maintenance work requests. The company realized it was time to automate its real estate and facilities management functions to eliminate manual facilities management practices based on data contained in Excel spreadsheets. This need for automation was driven by the large user base, continually expanding applications scope, and integration capabilities required to manage their extensive real estate portfolio effectively.

Unum is a Chattanooga, Tennessee-based insurance company, formed from the merger of Unum of Portland, Maine, and Provident Life and Accident Insurance Company of Chattanooga, Tennessee. It is the largest disability insurance company worldwide, providing employee benefits including disability insurance, critical illness insurance, long-term care insurance, and life insurance. Unum has been the leader in group and individual disability insurance and group long-term care insurance for 32 consecutive years in the U.S. In the UK, the company is the leader in group income protection and critical illness coverage. With 10,000 employees in the U.S., Ireland, and the UK, Unum manages over 3,000,000 square feet of office space across its major locations and field offices.

Unum chose a Web-based ARCHIBUS implementation as the software platform to standardize and streamline its real estate and facilities management processes. The company implemented ARCHIBUS Real Property & Lease Management, Space, Building Operations, and Furniture & Equipment Management applications. The base system took approximately four months to become operational. Starting with collecting and sharing basic information on property details and facilities operations, Unum integrated and improved process workflows and consolidated standards with a single Web-based system as a portal. This approach allowed for the reduction of legacy systems, improved workflow, and accurate metric reporting.

• The reduction of legacy systems and improved workflow resulted in annual cash savings of $350,000.
• Space utilization increased from 72% to 85%, significantly optimizing the use of their real estate.
• The churn rate dropped by 50%, contributing to avoided additional real estate costs.

• $7,000,000 in avoided real estate costs.
• $350,000 annual savings from the reduction in legacy systems.
• Space utilization increased from 72% to 85%.