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A German social services organization implements social program management solution to help protect children
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Cities & Municipalities
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Remote Collaboration
- Service Parts Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
The social services organization for a German city was facing challenges in managing child welfare services as demand grew in size and complexity. Much of its case management work was still paper-based so if a child moved, or a case manager left the organization or went on vacation, paperwork might not be transferred, or the case could be lost. Service provider selection was based on case manager experience and intuition rather than on systematic matching of providers with children’s needs. A lack of integration between case management and provider payment systems meant that payments might continue long after service provision stopped or after a child had moved or left the system.
About The Customer
The customer is a social services organization based in a German city. The organization is responsible for managing child welfare services in the city. As the demand for these services grew in size and complexity, the organization faced challenges in managing the cases. Much of their work was still paper-based, leading to potential issues if a child moved or a case manager left the organization or went on vacation. The selection of service providers was based on the experience and intuition of the case manager, rather than a systematic matching of providers with the needs of the children. There was also a lack of integration between the case management and provider payment systems, leading to potential issues with payments continuing after the provision of services had stopped or after a child had moved or left the system.
The Solution
A suite of IBM Cúram software solutions was implemented to manage child welfare cases from the moment children come to the attention of authorities until their case is successfully resolved. The solution integrates provider information and case data in a centralized data warehouse and presents it to the case manager on a single dashboard. This allows for a more systematic approach to matching service providers with the needs of the children, and ensures that all relevant information is readily available to support caseworker collaboration. The solution also includes features for managing appeals, verifying information, and facilitating social enterprise collaboration.
Operational Impact
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