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A Unified Approach to Data Management Improves Customer Service
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Functional Applications - Product Lifecycle Management Systems (PLM)
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Buildings
Applicable Functions
- Maintenance
- Product Research & Development
- Quality Assurance
Use Cases
- Asset Lifecycle Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
- Training
The Challenge
Yanmar Energy System faced significant challenges with their legacy document management system (DMS) and standalone spreadsheets. The disparate systems made it difficult to store and retrieve critical customer and product data efficiently. As the business grew, interdepartmental storage and retrieval of customer-specific data became increasingly ineffective. The lack of a unified file server led to issues such as accidental deletion of files and complex compliance and approval documentation. The company needed a more effective and economical solution to manage their extensive product lifecycles, which could extend up to 30 years for power generation systems.
About The Customer
Yanmar Energy System is a leading Japanese manufacturer specializing in air conditioning and power generation systems. The company manages the business, development, manufacturing, sales, construction, and maintenance of energy system equipment, including co-generation systems, emergency power generation equipment, engines for pump driving, and gas heat pumps for air conditioners. With a strong focus on sustainability, Yanmar's energy-efficient heating, cooling, and energy generation systems are used in buildings worldwide, including their zero-emissions headquarters in Osaka, Japan. The company is committed to delivering best-in-class customer service and efficient business processes through comprehensive data management solutions.
The Solution
Yanmar Energy System chose Aras Innovator as their unified Product Lifecycle Management (PLM) solution. The implementation was carried out in phases, allowing Yanmar to continue using their legacy DMS while transitioning to the new system. The first phase focused on ensuring that customer data was stored properly and was easily accessible by the customer service department. Aras Innovator provided a single file vault for all related customer information, including service documents and installation specifications. Permissions were assigned to users by title, group, or location, protecting the data from unintentional deletion. The platform's customization capabilities allowed Yanmar to tailor the solution to their specific needs, enabling them to implement new processes and updates as business needs evolved. The Plan-Do-Check-Act Cycle (PDCA Cycle) facilitated faster and more frequent cycles of improvement, making the system adaptable to Yanmar's growth.
Operational Impact
Quantitative Benefit
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