Access Networks: A better way to manage your business

Technology Category

Application Infrastructure & Middleware - API Integration & Management
Functional Applications - Remote Monitoring & Control Systems
Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Telecommunications

Applicable Functions

Facility Management
Field Services

Use Cases

Predictive Maintenance
Remote Asset Management

Services

Software Design & Engineering Services
System Integration

The Challenge

Access Networks recognized that their clients, while desiring robust enterprise-grade networks, often lacked the expertise and resources to manage these networks effectively. This gap in client capability posed a challenge for Access Networks, as their clients needed not only high-quality network installations but also ongoing management and rapid troubleshooting support. The company needed to find a way to extend their value proposition beyond just network design and installation to include efficient and proactive network management services.

About The Customer

Access Networks is a manufacturer and service provider specializing in the design, creation, and deployment of enterprise-grade networks. They cater to Integrators who sell these reliable and robust networks to their clients. Recognizing that not all their clients are networking experts, Access Networks has expanded their services to include managed services, ensuring that the networks they deploy are not only high-quality but also efficiently managed and maintained. Their proactive approach to network management helps their clients achieve smooth operations and rapid response times, enhancing overall customer satisfaction.

The Solution

To address the challenge, Access Networks integrated the Domotz platform into their service offerings. They provision a Domotz agent into each custom Core network they design and preconfigure in their lab, ensuring the system is ready for plug-and-play deployment at the project site. This includes setting up alerts on network devices like switches, firewalls, and wireless access points, allowing for proactive monitoring and real-time troubleshooting. Additionally, Access Networks leverages Domotz's secure remote connectivity service to make necessary changes to the network without the need for on-site visits. They also utilize Domotz's public APIs to write scripts that validate firmware updates, ensuring security and proper functionality. This comprehensive approach minimizes the integrator’s engineering and support efforts, enabling them to focus on new business opportunities.

Operational Impact

Access Networks can now proactively monitor and manage their clients' networks, ensuring smooth operations and rapid response to issues.
The integration of Domotz allows for real-time troubleshooting and modifications, eliminating the need for on-site visits and reducing downtime.
By using Domotz's public APIs, Access Networks ensures that network devices are always up-to-date with the latest firmware, enhancing security and functionality.

Quantitative Benefit