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Acrivarn's Transformation with IoT: Enhancing Efficiency and Customer Service
Applicable Industries
- Equipment & Machinery
The Challenge
Acrivarn, a company that designs, manufactures, and installs bakery equipment, was operating on a paper-based system for their Service Division for over 20 years. Despite considering their system efficient, they recognized the need for change and modernization. The paper-based system was likely time-consuming, prone to errors, and lacked real-time updates. This traditional method of operation was not in line with Acrivarn's commitment to providing unrivaled customer service and efficient support. The company was looking for a solution that could streamline their operations, improve efficiency, and enhance the level of service they offer to their customers.
About The Customer
Acrivarn is a reputable company in the bakery industry, known for designing, manufacturing, and installing customized bakery equipment. Their product range includes rack ovens, proving cabinets, glazers, and coolers. Acrivarn prides itself on using high-quality materials and components for their equipment, believing that bakery equipment should be built up to a standard, not down to a price. The company has an enviable reputation in the industry, earned through their flexibility to meet both current and future production levels of their customers. Acrivarn is committed to providing efficient support and unrivaled customer service.
The Solution
Acrivarn adopted FIELDMOTION Maintenance & Servicing Software, a digital solution that transformed their operations. The software allowed Acrivarn to move away from their paper-based system, automating their processes and improving efficiency. With FIELDMOTION, Acrivarn could provide up-to-date information to their customers in a professional format. The software also enabled the company to generate invoices as soon as a call was completed and schedule revisits immediately. This digital transformation not only improved their internal processes but also enhanced the service they provided to their customers. The support team of FIELDMOTION also played a crucial role in this transition, providing effective and patient support to Acrivarn.
Operational Impact
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