Download PDF
Addressing Elusive Mobile Application Performance SlowDowns with NETSCOUT
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- System Integration
- Testing & Certification
The Challenge
The IT team of a large-scale government agency was facing numerous challenges with a heavily used mobile communications application. Field users reported that the process of sending an email for encrypted transactions was taking more than 60 seconds, which was prompting those frustrated agents to repeatedly contact the IT service desk for resolution. Fifty percent of application transactions were being categorized as slow. The SaaS provider hosting the app was a company operating on another continent, further complicating efficient troubleshooting. As this encrypted app was also highly used by government agency management, improving real-time monitoring of this application’s performance represented a high-profile issue for the IT team. They also recognized the importance of gaining visibility into all their applications in a more holistic, cost-effective manner.
About The Customer
The customer is a large-scale government agency that uses a centralized information technology (IT) team to manage the network, application, and Unified Communications (UC) platforms necessary for delivering municipal services to residents and regional visitors. The IT team is managing a complex network supporting many agency departments, thousands of well-known and custom applications, numerous data centers and remote locations, and web-based applications, as well as software-as-a-service (SaaS), hybrid cloud, and VMware virtual platforms to deliver diverse government services. For years, the agency has used the NETSCOUT® nGeniusONE platform to assure the performance of mission-critical digital, voice, and video applications running in geographically diverse environments.
The Solution
The agency used the smart data generated by NETSCOUT InfiniStreamNG appliances deployed in the agency’s primary data centers and remote delivery locations. The IT team was able to use nGeniusONE performance analytics to quickly identify and troubleshoot the application performance slow-downs. The IT team used an nGeniusONE Service Dashboard configured for real-time monitoring of the agency mobile device community, including the overall performance of the individual Web-based email and certificate-based encryption apps running on those devices. With IT users quickly drilling down from the Service Dashboard into granular session record analysis and network packet forensic data, nGeniusONE revealed that an SSL connection being used to create a secure communication between user devices and the SaaS running the mobile communications app was taking 60 seconds to set up. The agency has also deployed vSTREAM virtual appliances to expand visibility into the VMware virtual platforms used to run certain government applications.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Turning A Stadium Into A Smart Building
Honeywell created what it called the “intelligent system” for the National Stadium in Beijing, China, turning the venue for the opening and closing events at the 2008 Summer Olympics into a “smart building.” Designed by highly controversial artist Ai Weiwei, the “Bird’s Nest” remains one of the most impressive feats of stadium architecture in the world. The 250,000 square meter structure housed more than 100,000 athletes and spectators at a time. To accommodate such capacity, China turned to Honeywell’s EBI Integrated Building Management System to create an integrated “intelligent system” for improved building security, safety and energy efficiency.
Case Study
Smart Street Light Network (Copenhagen)
Key stakeholders are taking a comprehensive approach to rethinking smart city innovation. City leaders have collaborated through partnerships involving government, research institutions and solution providers. The Copenhagen Solutions Lab is one of the leading organizations at the forefront of this movement. By bringing together manufacturers with municipal buyers, the Copenhagen Solutions Lab has catalyzed the development and deployment of next-generation smart city innovations. Copenhagen is leveraging this unique approach to accelerate the implementation of smart city solutions. One of the primary focus areas is LED street lighting.
Case Study
Buoy Status Monitoring with LoRa
The Netherlands are well-known for their inland waterways, canals, sluices and of course port activities. The Dutch Ministry of Infrastructure indicates that there are thousands of buoys and fixed items in and near water environments that would profit from IoT monitoring. One of the problems with buoys for example, is that they get hit by ships and the anchor cable breaks. Without connectivity, it takes quite some time to find out that something has happened with that buoy. Not to mention the costs of renting a boat to go to the buoy to fix it. Another important issue, is that there is no real-time monitoring of the buoys at this moment. Only by physically visiting the object on the water, one gains insight in its status.
Case Study
China Mobile Smart Parking
Smart Parking, powered by NB-IoT technology, is making it easier for drivers to find free parking spots. Cities can better manage their parking assets and maximize the revenue available to them as a result. Drivers searching for parking create congestion and pollution by circling and hunting for available parking. Smart Parking services are able to significantly ease these problems by guiding a driver directly to a parking space.
Case Study
Barcelona Case Study
Barcelona’s heavy traffic and its associated high levels of pollution were the primary factors that motivated some companies and universities to work on strategies for improving traffic in the city centre. Bitcarrier is one of the technologies involved in the In4Mo Project, whose main objective is to develop the applications that form the core of smart mobility, one of the fundamental pillars of the smart city concept.