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Agency Realizes Perfect Fidelity for Microsoft Teams Quality With NETSCOUT
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Business Operation
Use Cases
- Remote Asset Management
- Remote Collaboration
Services
- System Integration
The Challenge
The agency was facing several challenges. Firstly, the increased reliance on Microsoft Teams for virtual meetings created IT voice and video monitoring challenges. The network traffic spikes prompted needs for added data center visualization and forensic packet storage. The agency was also interested in introducing 100GB speeds in certain network segments, and there was an associated IT Operations need for data sources offering processing and packet collection support in those environments. Another overarching concern was the agency had nearly completed performance management tool consolidation to standardize on NETSCOUT, but there were still champions of a displaced vendor’s solution, particularly among the Network Architecture team.
About The Customer
The customer is a large-scale agency that uses centralized information technology operations (IT Operations) resources to deploy and manage the communications, network, and applications necessary to conduct government business, as well as support high-quality end-user experience of their employees wherever they work. The agency has relied on the NETSCOUT® nGeniusONE Service Assurance and InfiniStreamNG (ISNG) smart visibility solution for years. Recent NETSCOUT investments assisted IT Operations on multiple initiatives involving migrating, expanding, and consolidating branch operations network segments, as well as enhancing network capacity at the agency’s head office.
The Solution
The agency engaged NETSCOUT to address their organizational growth and technology challenges. They took advantage of the agency’s existing nGeniusONE investment to deliver needed MS Teams real-time monitoring and troubleshooting, with a moderate expansion of their nGeniusONE and ISNG footprint to accommodate increased 100GB network speeds and heavily increased remote network traffic flowing into the data center. They used already-deployed ISNG appliances to gain dedicated views into MS Teams network traffic. Using UCaaS-dedicated service dashboard views, IT Operations is using nGeniusONE for proactive, real-time monitoring of any emerging MS Teams performance issues in remote environments. They introduced several specialized ISNG appliances to bridge visibility, processing, and storage gaps in their remote operations and data center environment.
Operational Impact
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