Download PDF
Agency Saves Time and Money with Holistic nGeniusONE Solution
Technology Category
- Analytics & Modeling - Real Time Analytics
- Platform as a Service (PaaS) - Connectivity Platforms
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
The government agency was using the nGeniusONE service assurance platform in their centralized data center locations. However, they encountered problems troubleshooting issues that extended between their data centers and their regional offices. The tools deployed in the regional locations lacked the necessary depth to pinpoint the source of the problem and were unable to interoperate with nGeniusONE at headquarters. When issues involving Oracle database services or Microsoft Exchange services occurred, the IT team was challenged to follow the problem across the full communications path of the enterprise. The Director of Data Center operations was frustrated as his team lacked holistic visibility to perform end-to-end troubleshooting and service assurance. Furthermore, managing multiple tools and vendors was inefficient for his team, physically maintaining operation of numerous platforms and also paying for maintenance contracts with all the vendors.
About The Customer
The customer in this case study is a Federal government agency that depends on tens of thousands of employees across more than twenty locations throughout the United States. The mission of this agency’s Information Technology group is to supply national infrastructure and business line technology services in core centralized data centers and at each of its remote offices. In delivering support for financial services, consumer protection, and community development, this organization is leveraging the Internet of Things (IoT) and digital transformation to provide efficient, secure services to their constituents.
The Solution
The agency had come to depend on the smart data and smart analytics from the nGeniusONE platform and InfiniStreamNG appliances with Adaptive Service Intelligence (ASI) technology for service assurance in their data centers. They implemented the nGeniusONE standby server to ensure visibility even when back-up was required. The Agency deployed InfiniStreamNG appliances in each of their regional offices, which enable network performance management (NPM) for traffic engineering, WAN management, and capacity planning throughout the United States. Application performance management (APM) capabilities in the nGeniusONE platform have been instrumental in identifying and troubleshooting issues related to Oracle and Microsoft Exchange that were impacting users in remote offices connecting to the data center application servers. From a single common user interface, IT staff is able to seamlessly and contextually navigate from health status in dashboard views, to service dependency maps, to communities of impacted users, to session analysis and service monitors that pinpoint errors and true sources of disruptions.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Remote Monitoring & Predictive Maintenance App for a Solar Energy System
The maintenance & tracking of various modules was an overhead for the customer due to the huge labor costs involved. Being an advanced solar solutions provider, they wanted to ensure early detection of issues and provide the best-in-class customer experience. Hence they wanted to automate the whole process.
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Remote Wellhead Monitoring
Each wellhead was equipped with various sensors and meters that needed to be monitored and controlled from a central HMI, often miles away from the assets in the field. Redundant solar and wind generators were installed at each wellhead to support the electrical needs of the pumpstations, temperature meters, cameras, and cellular modules. In addition to asset management and remote control capabilities, data logging for remote surveillance and alarm notifications was a key demand from the customer. Terra Ferma’s solution needed to be power efficient, reliable, and capable of supporting high-bandwidth data-feeds. They needed a multi-link cellular connection to a central server that sustained reliable and redundant monitoring and control of flow meters, temperature sensors, power supply, and event-logging; including video and image files. This open-standard network needed to interface with the existing SCADA and proprietary network management software.