Alvarez Technology Group: Using Domotz to Monitor Security Cameras

• Application Infrastructure & Middleware - API Integration & Management
• Functional Applications - Remote Monitoring & Control Systems

• Professional Service
• Security & Public Safety

• Business Operation
• Facility Management

• Perimeter Security & Access Control
• Predictive Maintenance
• Remote Asset Management

• Software Design & Engineering Services
• System Integration

In the regulated cannabis industry, there are stringent requirements for security camera monitoring. Cameras must cover every square foot of the facility, operate 24/7, and retain footage for at least 90 days. Any downtime or malfunction can result in the facility losing its cannabis license. This makes the monitoring of these cameras crucial for compliance and business continuity. Additionally, security cameras are vital for protecting against theft, mitigating lawsuits, and preventing fraudulent insurance claims. However, most businesses do not proactively monitor these systems, leading to potential issues when the footage is needed.

Alvarez Technology Group, based in Salinas, California, is a well-established IT Managed Service Provider (MSP) with over 20 years of experience. They specialize in building networks, voice systems, and security/access control systems for small businesses, banks, and local governments. With the legalization of medical and recreational marijuana in California, Alvarez Technology Group saw an opportunity to expand their services to the cannabis industry, which has strict regulations regarding security camera monitoring. By leveraging their expertise, they have been able to provide valuable services to this newly regulated industry, ensuring compliance and enhancing security for their clients.

Alvarez Technology Group utilized Domotz to enhance their security camera monitoring services. Domotz's primary network monitoring functionality allows them to receive immediate status updates when a camera goes offline. A ticket is automatically generated, enabling the team to track and address the issue promptly. They can remotely log into the network using the Domotz Dashboard to validate the camera's status and issue a power cycle if necessary. Once the camera is back online, they can verify its functionality by viewing the streaming image and then close the ticket. All actions are logged and recorded for auditing purposes. Additionally, Alvarez Technology Group takes advantage of Domotz's reporting features to provide customized reports to their clients. These reports include the status of all monitored systems and current images from the security cameras, extracted using Domotz APIs. This not only validates the online status and functionality of the cameras but also demonstrates the value and responsiveness of their services to their clients.

• Alvarez Technology Group can proactively monitor and address security camera issues, ensuring compliance with cannabis industry regulations.
• The team can remotely log into the network and issue power cycles, reducing the need for on-site visits and improving response times.
• Customized reports, including current images from security cameras, provide clients with valuable insights into the status and functionality of their security systems.

• Security cameras must retain footage for at least 90 days.
• Immediate status updates and automatic ticket generation when a camera goes offline.
• Proactive monitoring reduces the risk of losing cannabis licenses due to non-compliance.