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Annapolis Property Services Streamlines Operations with Buildium
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Inventory Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Annapolis Property Services (APS) has been in business since 2003. They specialize in long-term residential property management in the Annapolis area. They currently manage more than 300 units — apartments, condos, townhomes, and single-family homes. Because APS prides itself on providing “hands-on” service to distinguish themselves in their local market, they sought out new and better ways to meet the needs of renters and property owners by providing them more efficient, professional service. Before trying Buildium, says Cook, “we were using online bill pay with our bank, which involved huge additional accounting time and a much greater opportunity for error.” They also needed to manually email statements to each of their property owners. Making matters worse, they were fielding a large volume of calls from tenants with maintenance requests and questions about water bills. It was taking at least 20% of the 8-hour work day just to respond to the calls, get copies of leases, and follow up on requests. These routine, non-urgent calls took up valuable staff time that couldn’t be spent fielding sales-related calls from property owners, showing properties, inspecting properties, and fixing the maintenance issues.
About The Customer
Annapolis Property Services (APS) is a property management company based in Annapolis, MD, specializing in long-term residential property management. Established in 2003, APS manages over 300 units, including apartments, condos, townhomes, and single-family homes. The company prides itself on providing hands-on service to meet the needs of renters and property owners, distinguishing itself in the local market. APS has a small team of 8 employees and has been a customer of Buildium since 2010. The company has grown significantly, managing 318 units today, thanks to the efficiencies gained from using Buildium's property management software.
The Solution
APS looked at Buildium because they were looking for an all-inclusive solution to managing their property management business. They took a trial and quickly became a customer after realizing how much time they could save with Buildium — time that could be better spent growing their business. Using Buildium’s ePay functionality, APS can now pay nearly 300 separate property owners and account for all the payments in less than an hour, ensuring the money is in their accounts the following day. The emailing of monthly statements follows the payments and takes about 30 minutes, allowing APS to pay hundreds of owners, account for it, and send statements in under two hours. Buildium also provides owner and tenant account access, which has cut non-sales calls by up to 35%. Additionally, Buildium’s ability to fill out, distribute, and e-file 1099 tax forms in a single step has made the process painless for APS. Maintenance request response time has been cut by 80% with Buildium, as it has eliminated inefficient and error-prone maintenance tracking via email. Tenants can log in and see the progress through the resident portal, reducing follow-up calls.
Operational Impact
Quantitative Benefit
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