Download PDF
AppSense allows Surrey County Council to manage workforce and ensure government code compliance
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Energy Management System
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
In 2008, Surrey County Council underwent an IT infrastructure overhaul to replace an aging and disparate legacy system built on PCs running Windows. The council aimed to reduce power requirements and costs while resolving performance issues at various sites. With staff increasingly on the move, there was a growing need for users to access their desktops remotely. The old system was replaced with a Citrix XenApp farm, capable of delivering core applications to both thin and fat client platforms. However, challenges persisted, including the need to control user application entitlement, ensure maximum users per server, and address slow logon speeds at some sites with restrictive WANs.
About The Customer
Situated in the heart of South England, Surrey County is the most densely populated shire county in England, divided into 11 boroughs and districts. With a dynamic economy and a population of 1.06 million, Surrey is highly regarded for its industrial structure and strong focus on knowledge-based industries. Surrey County Council employs 8,000 people who manage the administrative responsibilities for the region. The Council’s IT department, consisting of 160 employees, manages an extensive information infrastructure that includes 450 servers, 6000 desktops, and 1500 laptops.
The Solution
Surrey County Council implemented AppSense DesktopNow, including its Performance Manager and Application Manager components, to address application entitlement and maximize users per server. AppSense Environment Manager was also introduced to complete the solution. The comprehensive solution seamlessly integrates with the Citrix application delivery infrastructure, simplifying IT management for 8,000 users across 300 sites. AppSense Application Manager provides high visibility into the user environment, automatically blocking unauthorized applications, ensuring compliance with the GCSX Code of Connection. Additionally, AppSense optimizes hardware investment by allocating CPU, Memory, and Disk resources, enabling more users per server and reducing power consumption. To address slow logon times, AppSense Environment Manager minimizes network bandwidth consumption by saving and loading only relevant areas of a user’s profile at logon and logoff, reducing logon times and decreasing the risk of profile corruption.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Remote Monitoring & Predictive Maintenance App for a Solar Energy System
The maintenance & tracking of various modules was an overhead for the customer due to the huge labor costs involved. Being an advanced solar solutions provider, they wanted to ensure early detection of issues and provide the best-in-class customer experience. Hence they wanted to automate the whole process.
.png)
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Remote Wellhead Monitoring
Each wellhead was equipped with various sensors and meters that needed to be monitored and controlled from a central HMI, often miles away from the assets in the field. Redundant solar and wind generators were installed at each wellhead to support the electrical needs of the pumpstations, temperature meters, cameras, and cellular modules. In addition to asset management and remote control capabilities, data logging for remote surveillance and alarm notifications was a key demand from the customer. Terra Ferma’s solution needed to be power efficient, reliable, and capable of supporting high-bandwidth data-feeds. They needed a multi-link cellular connection to a central server that sustained reliable and redundant monitoring and control of flow meters, temperature sensors, power supply, and event-logging; including video and image files. This open-standard network needed to interface with the existing SCADA and proprietary network management software.
