Download PDF
Apptix Case Study
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
Apptix, a Hosted Exchange provider, was facing challenges with its existing email migration tools. The tools were not versatile enough to cater to a range of business sizes and lacked features such as calendar and contact support for common mail systems. Apptix needed a solution that could serve all of its partners and their clients, regardless of their size or complexity. One of Apptix’s major telecom partners, MegaPath, was also in need of a better email migration solution. The manual work required for self-migration of email was causing delays in customer implementations and slowing down the order process.
About The Customer
Apptix is a provider of cloud-based collaboration, communication, and infrastructure solutions to businesses of all sizes, from small offices to Fortune 500 companies. As a pioneer in hosted services, Apptix has over 525,000 users under contract worldwide. The company's comprehensive portfolio includes Microsoft Exchange, VoIP, SharePoint, web conferencing, and secure IM with presence. These services are delivered over a highly reliable network leveraging best-in-class technology and backed by US-based 24/7 support. Apptix's channel includes partners with varying levels of experience selling cloud-based email solutions.
The Solution
Apptix turned to BitTitan’s MigrationWiz for a solution. MigrationWiz is an almost entirely automated service, eliminating concerns about training or user error. It offered functionality and integration with the largest number of email platforms, and the most versatility in areas beyond basic mailbox migration. In addition to migrating email, MigrationWiz also allowed Apptix and MegaPath to migrate calendars, contacts, tasks, journals, rules, permissions, public folders, and documents, based on their customers’ needs and source mail system. MegaPath was so pleased with MigrationWiz that they decided to offer it to their customers for free to improve customer onboarding and overall satisfaction.
Operational Impact
Related Case Studies.
Case Study
Vodafone Hosted On AWS
Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.
Case Study
SKT, Construction of Smart Office Environment
SK T-Tower is the headquarters of SK Telecom. Inside the building, different types of mobile devices, such as laptops, smartphones and tablets, are in use, and with the increase in WLAN traffic and the use of quality multimedia data, the volume of wireless data sees an explosive growth. Users want limitless Internet access in various places in addition to designated areas.
