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Arbinet achieves critical business visibility with QlikView
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Telecommunications
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
- Predictive Quality Analytics
Services
- Data Science Services
- System Integration
The Challenge
Arbinet-thexchange, Inc., a leading provider of voice and IP solutions for buying and selling telecommunications capacity, was facing a challenge of limited insight into their daily financial and operational performance. They were primarily relying on spreadsheets to calculate revenue month-to-date for decision making and for revenue forecasting. The company could not pinpoint how minutes were used, pricing of various voice services at current transaction levels, where revenue was made and lost, how traders were performing, or market trends. The requirements to gather data, download to spreadsheets and execute macros were manually intensive. While providing more insight into Arbinet’s true performance, the time required for information analysis still delayed response times to business trends.
About The Customer
Arbinet-thexchange, Inc. is a leading provider of voice and IP solutions for buying and selling telecommunications capacity. The company provides marketplace and managed solutions for buying, selling, routing and settling telecommunications capacity – an online exchange for telecommunications minutes just as financial brokerages are for securities. Customers and suppliers include fixed line, mobile, wholesale and VoIP carriers as well as ISPs, calling card and content providers around the world who buy and sell voice and IP telecommunications capacity and content. The New Brunswick, New Jersey-based company – with offices in Chicago; Herndon, Virginia; Hong Kong; London; Beirut; and Guatemala – routes approximately 2% of the world’s international voice traffic to more than 1,300 destinations.
The Solution
Arbinet deployed a sophisticated enterprise application of QlikView to its field and senior management team across 5 business functions within 12 weeks. With QlikView, Arbinet now analyzes –on a daily basis – revenue by customer and telecom service; minutes traded, routed and settled by customer and service; pricing by customer and service; and more, to know where revenue is made and lost, accelerate business decisions and improve profitability. The QlikView application integrates analysis of disparate data formats from transactional and billing Operational Support Systems (OSS), enabling Arbinet to achieve a near real-time view of operational performance and business trends. The QlikView analysis covers dimensions such as revenue by customer and product; minutes traded, routed, and settled by customer and product; and pricing by customer and product on a near real-time basis.
Operational Impact
Quantitative Benefit
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