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As Cybersecurity Exposure Grows, Trusource Labs Taps Arctic Wolf for Security Operations
Technology Category
- Cybersecurity & Privacy - Security Compliance
- Cybersecurity & Privacy - Network Security
- Analytics & Modeling - Machine Learning
Applicable Industries
- Professional Service
- Finance & Insurance
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Cybersecurity
Services
- System Integration
- Cybersecurity Services
- Training
The Challenge
Due to the nature of its business, Trusource has access to vast client databases housing personally identifiable information for tens of thousands of individuals. That means a security breach could have devastating consequences, so the company is always concerned about email security and phishing attacks. With global clients representing a broad range of industries, including healthcare and financial services, Trusource must ensure compliance with a whole spectrum of regulations in its handling of client data. What’s more, as a rapidly growing business that ramps up quickly during seasonal periods, its IT team must always be wary of potential malicious actors among its own workforce. For these reasons and others, Trusource knew it needed more than the endpoint and firewall protection it had in place. It sought an all-encompassing security solution that could defend against potential threats anywhere and anytime, without exhausting its existing IT staff and resources. Trusource considered building a security operations center (SOC) internally, but in the end decided a SOC-as-a-service solution was the best choice.
About The Customer
Austin, TX-based Trusource Labs provides technical support services of IoT devices for large corporate clients, as well as help desk services for companies using Apple devices. The company has experienced momentous growth since its founding in 2013, and was tapped in 2016 by the Austin Business Journal as the fastest-growing business in Central Texas. Trusource now has more than 575 employees and an international operations center in Limerick, Ireland that enables the company to provide 24x7 support. As it continues to expand its business operations and client base, however, cybersecurity has become a leading concern.
The Solution
After exploring various options, Trusource concluded that it needed a security information and event management (SIEM) technology solution for complete visibility across its distributed IT infrastructure. It discovered that the total cost of ownership of an in-house SIEM can be prohibitive. The company realized during a SIEM sales training session that to actually gain value from the SIEM, it would need to be the core part of a security operations center and a full-time security expert would be required to oversee the solution and weed out false positive alerts—and top security talent is expensive and tough to land in a competitive tech climate like Austin. Trusource decided that, rather than building and staffing a SOC in-house, a SOC-as-a-service solution that combined the people, process, and SIEM technology was the better choice. After careful evaluation, Trusource determined that Arctic Wolf offered the right solution. Arctic Wolf provided a turnkey solution with no hardware or software to purchase. The solution deployed in minutes, and the unique pricing model provided a predictable ongoing expense since it was not based on the amount of log data collected or the number of incidents, for which many managed service providers charge. Another important factor was that Arctic Wolf provided a Concierge Security Team (CST) for Trusource. This meant that Trusource’s IT team could rely on a security expert to help manage the threats they faced, freeing up their IT team members to focus on their own specific areas of expertise. Having direct access to a senior security expert meant that questions were answered quickly rather than having to go through an escalation process.
Operational Impact
Quantitative Benefit
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