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Asian Environmental Protection Agency Improves Interoffice Communications Using nGenius Solution
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Networks & Connectivity - Ethernet
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
Services
- System Integration
- Testing & Certification
The Challenge
The Asian environmental protection agency is highly dependent on Lotus Notes for virtually all communications – email, scheduling, document sharing, etc. When Notes is slow, productivity and collaboration grind to a halt. IT needed to improve service delivery and implement tools to respond to issues more quickly. Prior to implementing the nGenius® solution, IT was forced to search through router/switch logs, ask the service provider to check their logs, compare logs, guess at the source of the problem and then verify that the proposed solution worked. The process was tedious, time consuming and error prone.
About The Customer
The customer is an Asian environment protection agency dedicated to formulating and enforcing policies and plans pertaining to environmental protection, energy conservation and the promotion of sustainable development. The agency employs about 1,600 employees who are dispersed between 12 branch offices. Virtually all communication is done through Lotus Notes. In fact, they have over 25 Lotus Notes servers, spread between the 12 offices, all replicating each other to ensure constant availability. A private Metro Ethernet network connects the branch offices. Traffic is encrypted before entering the WAN to preserve privacy and confidentiality.
The Solution
The agency’s use of the nGenius solution began with a single Infinistream® appliance which they located in their data center to provide them with centralized visibility into Lotus Notes performance. However, the IT teams quickly saw the benefit that complete packet-level visibility provides when viewing and analyzing problems that happened in the recent past and added additional InfiniStream appliances at three major branch offices to gain a broader view of the network. In addition, the solution analyzes a complex, multi-tier or multi-hop application flows to troubleshoot Internet access issues from or between branch offices. Building on the value of the NetScout Intelligent Data Sources in place, the agency leverages packet-flow data captured by the InfiniStream appliances to provide a single, unified view of the service-delivery environment. This end-to-end visibility provides the critical flow-based performance metrics and alarming the agency required for reporting, capacity planning and flow-based problem resolution.
Operational Impact
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