Download PDF
Assure MultiCloud Success With NETSCOUT Visibility
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Hybrid Cloud
- Infrastructure as a Service (IaaS) - Private Cloud
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
The company's IT team was engaged in several critical digital transformation projects including investing in Equinix colocation (colo) operations in the Americas, Europe, and Asia to bring IT services closer to their remote offices worldwide, which ultimately delivers better service performance to the local employees. They were also leveraging cloud peering connections in Equinix colos with AWS Direct Connect and Azure ExpressRoute. The company’s individual business entities that depend on the IT organization for their connectivity and applications demand high quality service, often backed by service level agreements. With private data centers in the Americas and digital transformations involving colocation implementations and migrations to AWS cloud, this IT team recognized the need for visibility throughout their distributed ecosystem for ensuring proactive monitoring and troubleshooting to maintain employee productivity and revenue-generating, business activities.
About The Customer
This business process outsourcing (BPO) company is a trusted leader and consultant to many businesses on a broad range of strategic management and financial initiatives. With tens of thousands of employees in hundreds of offices around the world, this multi-billion-dollar firm communicates, collaborates, and operates effectively thanks to a highly skilled and dedicated IT organization. The IT organization supports multiple corporate business units, offering services, connectivity, applications, and expertise for all their corporate business groups. Their impact has been particularly significant over recent years as they have delivered on several mission-critical digital transformation initiatives for the company and set service level goals to ensure their “customers” needs were being met.
The Solution
Building upon their existing NETSCOUT® nGenius Enterprise Performance Management solution, the global Network Operations (NetOps) team added monitoring capabilities in strategic locations including the Equinix colo facilities and in the AWS cloud. The NetOps organization in charge of the visibility project were strong advocates of packet data as their preferred data source and designed the following nGenius solution deployment: The nGenius® 5000 series Packet Flow Switch is implemented in the data center and Equinix colos for packet acquisition, aggregation, and distribution to downstream monitoring tools including NETSCOUT ISNG software and vSTREAM virtual appliances. Targeted monitoring includes the packet traffic into and out of their internet links as well as the peering connections - AWS Direct Connect and Azure ExpressRoute. To support the overall network and application performance management solution, virtual instances of the nGeniusONE server and the nGeniusONE Dedicated Global Manager are deployed in Azure Cloud and leverages smart data from strategically deployed vSTREAMs and ISNG appliances.
Operational Impact
Related Case Studies.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.