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Atera keeps an IT company agile, without a sales team
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Maintenance
Use Cases
- Predictive Maintenance
- Remote Asset Management
- Remote Control
Services
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
- System Integration
The Challenge
Systemagic, a UK-based IT support company, faced several challenges as they grew into a full IT solutions business. The complexity of their current IT solution was a significant hurdle, as was the time spent installing software and protocols for new clients. Identifying upsell opportunities and deploying patches and updates were also time-consuming tasks. Additionally, the company aimed to grow its customer base without increasing its headcount, which required speeding up manual processes while maintaining a high level of customer service.
About The Customer
Systemagic is a UK-based IT support company that has evolved into a comprehensive IT solutions provider. They offer a wide range of services, including cloud services and migration, patch management, network management, backups, VOIP, remote support, and additional IT support. Their clientele includes small and medium-sized companies from various sectors such as hotels, colleges, construction organizations, and film production studios. Unique to Systemagic is their approach of not having a dedicated sales or account management team; instead, their IT Technicians serve as the only customer-facing role. These technicians explore potential clients' challenges, build unique solutions, and help implement and maintain them. This approach allows Systemagic to sustain a high level of customer service while keeping their prices competitive.
The Solution
Systemagic chose Atera for MSPs to address their challenges. Before implementing Atera, their patching capabilities were basic and unreliable. With Atera, they can now push out patches, scripts, and programs effortlessly. The platform allows them to fix issues before they become problems for their clients. The technicians can monitor the functionality of the software and hardware they supply and act quickly when they notice any slowdowns or bugs. Atera's easy deployment and predictable cost structure were significant advantages for Systemagic. The platform also unlocked proactive services and automated patching, which accelerated their average response time.
Operational Impact
Quantitative Benefit
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