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ITRS Opsview > Case Studies > Atomic Data's Scalability and Customization with Opsview

Atomic Data's Scalability and Customization with Opsview

Technology Category

Analytics & Modeling - Real Time Analytics
Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Software
Telecommunications

Applicable Functions

Business Operation

Use Cases

Infrastructure Inspection
Remote Asset Management

Services

Software Design & Engineering Services
System Integration

The Challenge

Atomic Data, a Managed Service Provider, was facing issues related to scalability, customization, and support. As the company grew, they had to re-configure an on-premise physical appliance or establish a VPN from a third-party to their remote environments. This was continuously adding elements of compliance risk and complexity to setting up new sites and changing established configurations. User interfaces were also not designed for easy hierarchical or tag-based management, turning main screens into dizzying messes during multi-customer events. Managing the diversity in Atomic Data’s monitored locations and customizations needed for complete monitoring was also challenging. All existing systems provided host templates that were difficult to change globally and made tracking and reporting on custom thresholds a chore. Writing custom checks couldn’t even be considered, since there was no interface and new checks would take weeks for their previous monitoring company to integrate into their release cycle.

About The Customer

Atomic Data is a Managed Service Provider that identifies, designs, implements, and manages their customers’ technology solutions. With deep roots in data center technology, Atomic Data provides a proven infrastructure combined with unrivalled, local 24x7x365 support and monitoring. Atomic Data's early investments in what’s now called “the cloud” enable businesses of all sizes and verticals to leverage the power of the latest technology. The company is based in Minneapolis, MN and has between 50-200 employees.

The Solution

Atomic Data chose Opsview for its maturity and scalability. Opsview offered a pricing structure and product that Atomic Data could grow into. Other products weren't as convincing in their abilities in handling multiple sites and distributed nodes, which Atomic Data needed to compensate for the large number of customers they had with overlapping private IP addresses. Atomic Data deployed Opsview to monitor the services provided to clients, internal facilities, and the networks and services of individual clients. Opsview also monitors other monitoring systems within their infrastructure. Opsview has vastly improved the overall quality of Atomic Data’s monitoring capabilities. This includes pre-packaged plugins, as well as community-sourced and in-house development of monitoring in almost any language. This has given Atomic Data the flexibility to extend and tune Opsview far beyond any previous installations of their legacy monitoring solutions.

Operational Impact

Opsview has vastly improved the overall quality of Atomic Data’s monitoring capabilities.
Opsview includes pre-packaged plugins, as well as community-sourced and in-house development of monitoring in almost any language.
Opsview has given Atomic Data the flexibility to extend and tune Opsview far beyond any previous installations of their legacy monitoring solutions.

Quantitative Benefit

Opsview can monitor 1,100 devices split over 100 sites.
Sixteen servers were needed to handle administration, while databases and multiple slave clusters in multiple internal and customer locations were used to handle the load of monitoring and email notifications.