Automotive Financial Services Organization Protects Business Revenue with NETSCOUT

• Analytics & Modeling - Real Time Analytics
• Application Infrastructure & Middleware - API Integration & Management

• Automotive
• Finance & Insurance

• Business Operation

• Fleet Management
• Predictive Maintenance

• Software Design & Engineering Services
• System Integration

The financial services organization, a long-time NETSCOUT® customer, was facing a challenge as the company grew and a new datacenter was needed to meet modern expanding needs. NetOps was responsible for ensuring high quality end user experience and needed a solution to restore end-to-end visibility within the new datacenter design. Virtualized environments increased the difficulty in ensuring visibility at the access level. As part of the launch of the new datacenter, security policies were tightened up, and a new policy was put in place requiring all access to production environments to go through one of two isolated DMZ’s. This created a big challenge for IT. Customers and employees of this organization rely on critical applications and business services for important functions to drive business revenue, including Citrix XenApp published desktops, Oracle, and an in-house dealer financing application published over Citrix.

The customer is a global financial services organization that provides direct banking, financing, leasing, automotive, insurance, fleet management, and other services to customers of a particular automotive company. The organization operates in more than 50 offices around the world, employing thousands of people to support millions of customers as they finance, lease, or insure their motor vehicles. As the company grew, a new datacenter was needed to meet modern expanding needs. All financial transactions from customers and offices located around the world are processed at this centralized location. The organization's NetOps team partners very closely with the business, so maintaining maximum uptime for this crucial business service is key.

The NetOps team at the financial services organization understood the power of Adaptive Service Intelligence™ (ASI) and knew that smart data could restore their end-to-end visibility within the new datacenter. The nGeniusONE service assurance platform was deployed with a Global Manager Server to provide end-to-end visibility for critical business applications. InfiniStreamNG appliances were deployed in the new datacenter to capture packet data and convert it to smart data for proactive detection and troubleshooting, while nGenius Packet Flow Switches were deployed to distribute packet data from the connection layer to the ISNG appliances, expanding visibility across the datacenter environment. Thanks to the power of Smart Data and ASI, NetOps was able to restore their visibility end-to-end into the performance of application transactions, allowing them to identify if a performance issue was with the application or the underlying Citrix infrastructure. Oracle database issues could be diagnosed quickly and easily, ensuring cross team collaboration and accurate reporting to the business.

• The nGenius solution has proven invaluable to this financial services organization’s IT team. Since implementing this powerful solution, IT has been able to proactively identify and isolate business critical application issues quickly, reducing meantime-to-repair (MTTR) and speeding resolution of customer and dealer affecting service degradations and outages.
• By proactively avoiding unnecessary downtime, resolving issues before they can impact many employees or customers, the solutions enable IT to protect the business and increase uptime for critical revenue generating applications.
• Thanks to the power of nGeniusONE, NetOps can now trace the path of a transaction end to end and see the impact of latency or network congestion as the communication hands off from the Citrix front end to the application, to the database. This allows them to quickly diagnose whether a problem is with Citrix, the network, the application, or the database, and escalate promptly to the correct team, reducing MTTR.

• Reduced MTTR
• Increased uptime for critical revenue generating applications