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Avanade Reduces Automation Build by ~50% with Blueprint while Decreasing Automation TCO and Increasing ROI
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Maintenance
Use Cases
- Predictive Maintenance
- Process Control & Optimization
- Real-Time Location System (RTLS)
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
- Software Design & Engineering Services
The Challenge
Avanade, a global professional services company, was facing challenges in managing and executing their clients' business processes. They were struggling with restrained scale and speed in managing their customers’ automations. The core business processes were changing frequently and it was difficult to keep automations optimized, innovative, and aligned with the changing business at the rate needed. Many of their digital workers were built on legacy technology, which were implemented on first-generation platforms at the time of implementation. This resulted in a real opportunity to convert existing automations to a newer generation RPA platform like Microsoft Power Automate, and convert micro-tactical automations to broader end-to-end process automations. Another challenge was poor customer experiences due to legacy automation deficiencies. The automations were challenging to optimize and update, leading to a deficiency in delivery excellence.
About The Customer
Avanade is a global professional services company that provides innovative digital and cloud services, business solutions, and design-led experiences delivered through the Microsoft platform. Founded as a joint venture between the Microsoft Corporation and Accenture LLP, Avanade specializes in IT consulting and services with AI, business analytics, cloud, application services, digital transformation, modern workplace, security services, technology, and managed services offerings. A core part of Avanade’s illustrious Managed Services offering is managing and executing an organization’s business processes. Currently, Avanade builds, manages, optimizes, and modernizes a series of automations on behalf of their clients and oversees a collective portfolio of bots in the millions. Within this service and practice, Avanade assumes a client’s business processes using the client’s infrastructure, technology, resources, and network.
The Solution
To enable scale and speed in modernizing their clients’ automation estates and optimizing the entire lifecycle of their automation portfolios, Avanade partnered with Blueprint. Using Blueprint’s Automation Re-platforming capabilities, Avanade’s Automation Factory Team could ingest entire automation estates and understand an estate’s complexities, utilization, actions, and derive value from just a lift and shift motion. This is possible due to Blueprint’s Common Object Model, a vast library of commands, services, and actions that also enables the instant visualization of the portability of automation portfolios into other RPA tools. Blueprint’s COM maps automation estates into the leading RPA vendors, so Avanade’s Automation Factory Team can see how much of an estate can be re-platformed, how much effort is required, and understand what can happen at scale. As a benefit of their partnership, Avanade and Blueprint are now able to build comprehensive, factbased business cases for automation modernization and re-platforming.
Operational Impact
Quantitative Benefit
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