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Aviation Services Provider Centralizes Training Records from 22,000 Global Employees Using Intelex Training Management
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Aerospace
Applicable Functions
- Human Resources
The Challenge
Servisair, a global aviation services provider, was struggling with disparate methods of managing training across its 175 locations. The lack of a centralized system left the company vulnerable to noncompliance risks, as there was no global oversight. The company needed a system that could track, monitor, predict, and report on training requirements and compliance across all locations. Each location needed to maintain autonomy in controlling and delivering its own training, but there also needed to be visibility at the global level. Servisair was also interested in a solution that could eventually be expanded into a full Quality Management System.
About The Customer
Servisair is a leading global company in the aviation sector with over 22,000 employees and operations in Europe, the United States, and Canada. The company deals with all aspects of airport and airline support functions, from checking in passengers and processing their baggage, to fueling the aircraft and planning the weight and balance of that aircraft. Their industry is heavily regulated and Servisair is involved in safety-critical tasks on a daily basis. Servisair provides aircraft ground handling services at 175 airports.
The Solution
Intelex offered exactly what Servisair was looking for at that moment, and stood out from other suppliers because it was possible to start small and expand the system over time. Alternative providers required Servisair to purchase a full blown system up front, even if initially Servisair would only be using 10% of that solution. With Intelex, Servisair would be paying for exactly what they were using, with the ability to easily add on to the solution as needed in the future. Within approximately a week of purchasing Intelex’s software, Servisair had their first airport loaded into the system and was able to start seeing the benefits. More than a year after the initial implementation, it was decided that an aircraft cleaning division should be added to the Intelex system as well.
Operational Impact
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