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Award-Winning Global Mailer Wins Big With Shipping Software
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
The customer, a global mailer and shipper, was facing challenges with their daily logistical operations. They were using multiple carrier websites and portals for every shipment to find the best rates and then schedule and generate required paperwork. This process was cumbersome and time-consuming, often taking 20-30 minutes to organize a single shipment. The customer needed a solution that could streamline these processes, provide automation and reporting, and offer strong customer support.
About The Customer
The customer is a global mailer and shipper that has been operating since 1999. They serve over 200 countries every day, tapping into their global network of over 60 postal and private delivery systems. This allows them to eliminate overhead and hidden costs for their clients. The company's dedication to excellence has been consistently recognized by Inc. 5000 as a top growth company. They incorporate a rigorous 13-step delivery system at their processing centers, and all shipments must pass three quality checkpoints (receiving, verification, and closeout).
The Solution
The customer started using FreightPOP in 2018 to meet their objectives. FreightPOP provided an intuitive user interface that made training easy and promoted greater adoption. It allowed unlimited users with variable roles/permission settings and cross-department optimization. The platform was highly configurable to existing processes and APIs through a cloud-based system. FreightPOP made rate shopping efficient and quick for the customer's team. They could view hundreds of carrier quotes on a single dashboard, select the best rate, and generate all shipping paperwork, pulling data from their ordering system. The customer also set up portals through FreightPOP that allowed their clients to 'self-serve', reducing customer service calls and allowing them to instantly action requests for themselves any time of day.
Operational Impact
Quantitative Benefit
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