Axon Software: A Game Changer for JNB Heavy Haul

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Applicable Industries

Automotive
Specialty Vehicles

Applicable Functions

Procurement

Use Cases

Fleet Management
Time Sensitive Networking

Services

Training

The Challenge

JNB Heavy Haul, a heavy haul trucking company based in Mitchell, Ontario, was facing several operational challenges. The company, which handles oversized, overweight loads across Canada and the USA, was struggling with inefficient workflows, particularly in accounting and dispatching. The company was heavily reliant on paper bills of lading, which often led to misinterpretations and errors. The invoicing process was also problematic, with a lot of duplication and re-entry of information. Tracking permits and extra costs for each load was a difficult task, often managed through Excel spreadsheets. The company was growing, and the existing systems were not scalable, leading to inefficiencies and a need for a better solution.

About The Customer

JNB Heavy Haul is a heavy haul trucking company based in Mitchell, Ontario, with a sister company in Nova Scotia. The company was started by Bonnie, John, and Nick Beimers in 1997 with just a couple of trucks. As of 2021, the company has grown to approximately 34 truck units. The company handles mostly oversized, overweight loads that are trucked all over Canada and the USA. Becki Beimers, who has been with the company for 10 years, oversees operations, dispatching, and accounts payable/receivable at JNB Heavy Haul and its partner company in Nova Scotia.

The Solution

JNB Heavy Haul implemented Axon software in October 2020 to streamline their operations. Axon software completely integrated their accounting and dispatching processes, eliminating the need for separate paper bills of lading and reducing errors. The software also revolutionized their invoicing process, eliminating duplication and re-entry of information. Axon also provided a customizable tab in the order, which helped in tracking permits and extra costs for each load, even adjusting for the exchange rate for the day. The software also improved customer relations by providing quick access to load information, enabling faster responses to customer queries. The software's training and support were also highly appreciated by the company.

Operational Impact

The implementation of Axon software led to significant operational improvements at JNB Heavy Haul. The software streamlined workflows, reducing errors and duplication. It also freed up staff time, allowing them to focus on other tasks that needed attention. The software's ability to track permits and extra costs for each load was particularly beneficial, eliminating the need for manual tracking via Excel spreadsheets. The software also improved customer relations by enabling faster responses to customer queries. Overall, the software made the company's operations more efficient and scalable, supporting its growth.

Quantitative Benefit

Axon software enabled JNB Heavy Haul to increase their fleet without needing to hire more administrative staff. The company believes they could add another 5 to 10 trucks to their fleet before needing more admin staff.
The software paid for itself quickly, with the company able to drop their old ways immediately after implementation.
Staff members were able to finish their work faster, leading to earlier end-of-day times.