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Azuga Fleet Customer Success Story - All-Lift, Ltd.
Technology Category
- Sensors - GPS
Applicable Industries
- Equipment & Machinery
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Fleet Management
- Vehicle Telematics
Services
- System Integration
The Challenge
All-Lift, a rapidly growing business specializing in the service, repair, and sale of forklifts and forklift parts, was facing several challenges. The company was finding it increasingly difficult to keep track of its service vehicles, leading to inefficiencies such as dispatching vehicles to sites where a technician was already present. This resulted in a loss of time and fuel. Additionally, the company had to rely on handwritten sheets for payroll, leading to inaccuracies in compensating their technicians. All-Lift also lacked an official means of tracking company vehicles outside of working hours, leading to unauthorized use. This culminated in an unfortunate incident where an employee received an impaired driving infraction while driving a company truck.
About The Customer
All-Lift, Ltd. is a family-owned business established in 1976. The company specializes in the service, repair, and sale of forklifts and forklift parts. Based in Canada, All-Lift has been growing rapidly over the years, expanding its fleet of service vehicles. The company has been an Azuga customer since August 2017. All-Lift's growth has led to challenges in tracking its vehicles and ensuring efficient dispatch of its service technicians. The company also faced issues with payroll accuracy and unauthorized use of company vehicles outside of working hours.
The Solution
All-Lift turned to Azuga Fleet for a solution to their challenges. Azuga's real-time vehicle tracking allowed efficient dispatch of technicians to call sites, eliminating previous inefficiencies. The system also provided Ignition ON/OFF details, enabling management to confirm technician presence on-site. This increased billing accuracy and ensured fair compensation for technicians. The real-time tracking also gave management full visibility of vehicle whereabouts, eliminating unauthorized use of company vehicles. Additionally, Azuga's 'Check Engine Light' code alerts helped All-Lift put together a fleet maintenance schedule to improve the condition of its vehicles.
Operational Impact
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