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Azuga Fleet Customer Success Story: Allwell Rents
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Equipment & Machinery
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Vehicle Telematics
Services
- System Integration
The Challenge
Allwell Rents, a company that delivers to sensitive events such as weddings and graduations, was struggling with their previous fleet management solution, Nextraq. The solution was not delivering as promised and was costly. They had difficulty gaining visibility into their fleet activity, scheduling, and performance. Overbooking of trucks was a common issue, leading to delivery disruptions and poor customer service. Their insurance company required GPS tracking, but they needed a solution that offered more than just that. They needed a solution that could enhance their fleet and efficiencies, and help keep operational costs down.
About The Customer
Allwell Rents is a company that provides rental services for events such as weddings and graduations. They have a fleet of trucks that they use for deliveries. The company was previously using Nextraq for fleet management but found it to be inadequate and costly. They needed a solution that could provide them with visibility into their fleet activity, scheduling, and performance. They also needed a solution that could help them manage their customers and keep operational costs down. The company was also required by their insurance company to have GPS tracking for their fleet.
The Solution
Allwell Rents decided to switch to Azuga and the Azuga Works program. Azuga provided them with reliable visibility into where their trucks were and the safety of their drivers. It also offered a field service solution to manage their customers. With Azuga, Allwell was able to quickly create new customers and jobs and assign their crew effectively. The scheduling calendar allowed for drag and drop options to move around jobs to the most logical truck. They could also change the view to see the assigned jobs by date and time to make sure there wasn’t any overlap or route issues for the drivers. Azuga also offered customization of the platform, allowing Allwell to change job names and job and worker statuses.
Operational Impact
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