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Azuga > Case Studies > Azuga Fleet Customer Success Story - JW Flooring
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Azuga Fleet Customer Success Story - JW Flooring

Technology Category
  • Sensors - GPS
Applicable Industries
  • Construction & Infrastructure
Applicable Functions
  • Logistics & Transportation
Use Cases
  • Fleet Management
  • Vehicle Telematics
Services
  • System Integration
The Challenge
JW Flooring, a full-service flooring company, was facing several challenges with their existing fleet tracking software. The high cost of the software meant that only half of their fleet of 50 vehicles was being tracked, making it difficult to verify stops and monitor customer service. The company was also struggling with decreasing unsafe driving behaviors among many aggressive fleet drivers. Furthermore, they were having difficulty using the competing fleet tracking software and getting the support they needed to get a return on investment.
About The Customer
JW Flooring is a full-service flooring company headquartered in San Diego. The company operates in San Diego County with additional facilities and licensing in California, Nevada, and Utah. They manage a fleet of 50 vehicles, which are used for various operations within the company. The company was previously using a competing fleet tracking software, but faced challenges in terms of cost, usability, and support. They were looking for a solution that could provide better features at a lower cost, and help them improve their fleet management and driver behavior.
The Solution
To address these challenges, JW Flooring switched to Azuga’s customer-oriented, easy-to-use fleet tracking service. The lower price and better features of Azuga's solution allowed JW Flooring to scale up the solution to cover their whole fleet. To improve driving behavior, JW Flooring employed Azuga’s Mobile App, Driver Scorecards, and a driver rewards program. The mobile app provided real-time tracking of vehicles, while the driver scorecards provided insights into each driver's performance. The driver rewards program incentivized safer driving behaviors, leading to a decrease in aggressive driving.
Operational Impact
  • Azuga’s smooth, easy-to-use design and proactive customer support has made fleet tracking a breeze, better assisting JW Flooring in maximizing its return on investment.
  • Azuga’s driver scores have ignited lots of friendly, healthy competition among drivers— ultimately resulting in dramatically improved scores for each and every driver and less wear on the vehicles.
  • JW Flooring had two vehicles stolen within a few weeks. Data from Azuga Fleet system allowed them to report the vehicle locations, helping them recover the assets.
Quantitative Benefit
  • Covered entire fleet with tracking solution
  • Improved driver scores
  • Recovered two stolen vehicles

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