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Azuga > Case Studies > Azuga Fleet Customer Success Story: Triton Air
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Azuga Fleet Customer Success Story: Triton Air

Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Sensors - GPS
Applicable Industries
  • Construction & Infrastructure
Applicable Functions
  • Field Services
Use Cases
  • Fleet Management
  • Vehicle Telematics
Services
  • System Integration
The Challenge
Triton Air, a family-owned HVAC, water heating, and refrigeration company, had been using a GPS vehicle tracking solution for many years. However, they faced a series of accidents where video evidence could have exonerated their technicians. The safety of their employees and the community was of paramount importance to them, and at-fault accidents were causing a significant increase in their insurance premiums. They were also looking for a system that aligned with their safety values and a way to monetarily incentivize their technicians.
About The Customer
Triton Air is a family-owned and operated HVAC, water heating, and refrigeration company. Trusted by homeowners, business owners, and property management since 2001, Triton specializes in repair, installation, energy-saving strategies, and preventative maintenance. The company is a member of the Service Roundtable group, a best-practices organization for service contractors. Triton Air values the safety of their employees and the community and is committed to reducing accidents and improving driving behavior.
The Solution
Triton Air switched to Azuga, a preferred telematics vendor for Service Roundtable (SRT), as well as ServiceTitan. Azuga was chosen for several reasons. The primary criterion was an integrated high-quality GPS and safety camera solution. The ServiceTitan integration enhances dispatching capabilities by overlaying real-time vehicle location within the dispatch board. They also wanted a system that aligned with their safety values, and a way to monetarily incentivize their technicians using Azuga’s mobile driver app and rewards program. Managers throughout the company use many of Azuga’s more popular alerts and reports. This 'management by exception' reduces the need to monitor Azuga’s interface. The company set up 11 customized Alerts related to driving behavior and vehicle health, which are directed to the appropriate personnel.
Operational Impact
  • Triton Air implemented AI Safety Cameras in all of their work trucks. The benefits include defending technicians from baseless inbound community complaints and providing evidence to law enforcement and their auto insurance provider.
  • The AI features coach techs through real-time audible notifications on activities such as aggressive driving, cell phone usage, and seat belt utilization.
  • Alerts on speeding 10 MPH above the speed limit and monitoring unauthorized driving after hours contribute to the reduction in accidents and inefficient driving behavior the company wanted to focus on.
Quantitative Benefit
  • 20% reduction in accidents
  • 20% reduction in wear and tear on tires and brakes
  • 20% reduction in fuel expenses

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