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LogicMonitor > Case Studies > Bachem's Strategic Approach to Cure Alert Fatigue
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Bachem's Strategic Approach to Cure Alert Fatigue

Applicable Industries
  • Life Sciences
  • Pharmaceuticals
Use Cases
  • Intrusion Detection Systems
  • Tamper Detection
The Challenge
Bachem Holding AG, a Swiss technology company operating in the fields of chemistry, biochemistry, and pharmaceuticals, was facing a significant challenge with alert fatigue. The company, which develops products and services for the pharmaceutical and biotechnology industry and research, was receiving over 2,000 alerts over a 30-day period. This overwhelming number of alerts resulted in one member of the IT team spending 15 hours per week sorting through alerts to determine what was of critical status. The excessive alerts were not only time-consuming but also led to a reactive approach to problem-solving, which was inefficient and counterproductive.
About The Customer
Bachem Holding AG is a Swiss technology company that specializes in the fields of chemistry, biochemistry, and pharmaceuticals. The company is committed to developing innovative products and services for the pharmaceutical and biotechnology industry and research. With a team of 1,100 employees, Bachem is dedicated to pushing the boundaries of science and technology to improve healthcare and medicine. Despite their success, the company was facing a significant challenge with alert fatigue, which was affecting their productivity and efficiency.
The Solution
To address the challenge of alert fatigue, Bachem collaborated with the LogicMonitor account teams to leverage specific features such as Dynamic Thresholds, Root Cause Analysis, and Topology Mapping. These strategic initiatives were aimed at reducing the number of alerts significantly. Dynamic Thresholds were enabled to reduce unnecessary alert storms, while Root Cause Analysis and Topology Mapping were used to quickly identify the root cause of an issue. This solution shifted Bachem's approach from reactive to proactive monitoring, allowing the team to identify and address issues more efficiently and effectively.
Operational Impact
  • The implementation of Dynamic Thresholds, Root Cause Analysis, and Topology Mapping has transformed Bachem's approach to monitoring from reactive to proactive. This shift has not only reduced the number of alerts but also enabled the team to quickly identify the root cause of an issue. As a result, the team's time spent going through alerts has been significantly reduced, allowing them to refocus their time on projects that drive the business forward, such as their deployment into Azure. This strategic approach has improved the efficiency and productivity of the team, contributing to the overall success of the company.
Quantitative Benefit
  • Reduced the number of alerts from 2,000+ over a 30-day period to a significantly lower number
  • Decreased the time spent sorting through alerts from 15 hours to 5 hours per week
  • Freed up 10 hours per week for the IT team to focus on other business-driving projects

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