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PagerDuty > Case Studies > Bosch rapidly scales automation with Catalytic
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Bosch rapidly scales automation with Catalytic

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
  • Discrete Manufacturing
  • Procurement
Use Cases
  • Factory Operations Visibility & Intelligence
  • Predictive Maintenance
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
The Challenge
Bosch, a global manufacturing company, was in need of a strong, collaborative automation technology partner to accelerate its digital transformation. The company was looking for a solution that could help them evaluate their operations, design and implement automated processes, and uncover ways to scale their efforts. The challenge was to find a technology partner that could meet Bosch's rigorous cloud security needs, critical for a company of its size and global footprint. Additionally, the company was also using RPA tools, so the new technology partner needed to have tight integrations to unlock even more value from across Bosch’s technology stack.
About The Customer
Bosch is a global manufacturing company with over 410,000 employees. The company operates in 31 countries and has a wide range of operations, from automotive parts to home appliances. Bosch is known for its commitment to innovation and quality, and it has a strong reputation in the manufacturing industry. The company has been on a digital transformation journey, looking for ways to automate tasks and improve efficiency across its operations. Bosch's stakeholders have a strong vision for the potential of automation technology and see it as a catalyst for change across the entire organization.
The Solution
Bosch partnered with Catalytic, an automation technology provider, to accelerate its digital transformation. Catalytic helped Bosch evaluate its operations, design and implement automated processes, and uncover ways to scale their efforts. The ease of building automations with Catalytic allowed Bosch to quickly scale them throughout the company and realize value. Catalytic’s ability to orchestrate processes that include humans in the loop meant that more processes could ultimately be automated. Catalytic’s platform met Bosch’s rigorous cloud security needs, and its tight integrations with RPA tools unlocked even more value from across Bosch’s technology stack. In just 18 months, Bosch’s use of Catalytic grew from a pilot automated process to 5 million automated tasks annually across 31 countries.
Operational Impact
  • Catalytic has been a driving force within Bosch’s digital transformation journey.
  • In just 18 months, Bosch’s use of Catalytic has grown from a pilot automated process to 5 million automated tasks annually across 31 countries.
  • Catalytic was honored with the Bosch Global Supplier Award in the Innovation category, from among the company’s 43,000 suppliers.
Quantitative Benefit
  • More than 5 million tasks have been automated, saving 35,000+ hours of effort in one year.
  • More than 1,000 automations have been created at Bosch, impacting 5 million tasks annually.
  • The automation of the gratuities report saved .25 FTE and helps Bosch avoid compliance risks and fines.

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