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Bullhorn > Case Studies > Boutique Australian Recruitment Agency Careers Connections Streamlines Operations with Bullhorn
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Boutique Australian Recruitment Agency Careers Connections Streamlines Operations with Bullhorn

Technology Category
  • Infrastructure as a Service (IaaS) - Cloud Databases
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Buildings
  • Healthcare & Hospitals
Applicable Functions
  • Human Resources
  • Quality Assurance
Use Cases
  • Intelligent Packaging
  • Supply Chain Visibility
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
The Challenge
Careers Connections, a boutique recruitment agency based in Sydney, Australia, was facing challenges with its legacy software provider. The server-based system was outdated, clunky, and lacked the necessary functionality to support the agency's operations. The interface was not user-friendly, leading to adoption issues among the staff. Although the provider was transitioning to a cloud-based system, it was neither cost-effective nor reliable. As Careers Connections was expanding both nationally and internationally, it required a robust, cloud-based recruitment CRM system that could support its growth and facilitate coordinated operations on an international scale.
About The Customer
Careers Connections is a boutique recruitment agency based in Sydney, Australia, specializing in various sectors including Accounting and Finance, Information Technology, Marketing, Human Resources, Engineering, Trades, and Medical. The agency prides itself on its ability to provide a wide array of services while maintaining the attention to detail and hands-on service that only a customer-focused boutique agency can provide. Having recently celebrated 20 years of practice, the Careers Connections staff are experts in sourcing the highest quality candidates. The agency has seen recent success and expansion both nationally and internationally, serviced by offices located in Sydney and the Gold Coast.
The Solution
After a rigorous selection process, Careers Connections chose Bullhorn, a market-leading recruitment CRM provider. Bullhorn offered a reliable, cloud-based system with intuitive workflows that eased the adoption process, even for the agency's senior recruitment team. The system's ability to integrate with other market-leading vendors through the Bullhorn Marketplace was a significant advantage. Bullhorn's CRM streamlined the process of moving from the legacy system, making it easier for the senior team to adapt. The system also allowed Careers Connections to reduce manual data entry by half through intelligent integrations and workflow customizations. Emails were automatically connected to the system, making record-keeping more intuitive. The agency also utilized Bullhorn Marketplace partner Broadbean's intuitive inputting and posting, further reducing manual entry.
Operational Impact
  • The implementation of Bullhorn's system has significantly improved Careers Connections' operations. The intuitive workflows within the CRM have made the transition from the legacy system smoother for the senior recruitment team. The automatic connection of emails to the system and the reduction of manual data entry have made record-keeping more intuitive and efficient. The agency has also gained better visibility into its operations, which is crucial for managing an international team during expansion. The 24-hour support from Bullhorn ensures that any technical issues are promptly addressed. Overall, Bullhorn's system has provided Careers Connections with a robust platform for future growth and has significantly improved the agency's workflow across all offices.
Quantitative Benefit
  • Careers Connections was able to reduce manual administration by 50% after implementing Bullhorn's system.
  • The agency can now better coordinate international operations and move with agility across Bullhorn’s true cloud platform and mobile offering.
  • 24-hour support from Bullhorn ensures that Careers Connections has constant access to technical assistance.

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