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Bringing clients into the digital revolution via Atera’s App Center
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Cybersecurity & Privacy - Network Security
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Cybersecurity
- Remote Asset Management
- Remote Control
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Lauer3, a Canadian Managed IT Services Provider, faced the challenge of providing high-quality, low-cost IT services to small and medium-sized businesses (SMBs). As a small company with only four employees and one administrator, they needed to stay nimble and resourceful. Additionally, they had to find and deploy leading security solutions to meet various client needs. The company aimed to maintain a competitive edge by offering services at a lower price point, allowing their customers to allocate more budget to other necessities. To achieve this, Lauer3 needed a solution that would enable them to be proactive in addressing potential issues and provide a marketplace of integrated IT solutions, including a suite of multilayered cybersecurity products.
About The Customer
Lauer3 is a Canadian Managed IT Services Provider specializing in offering IT services to small and medium-sized businesses (SMBs). Their services include backup management for client data, computer deployments, server management, email, website management, hosting, and more. Despite having only four employees and one administrator, Lauer3 has successfully serviced many satisfied clients. Their small, nimble team allows them to offer services at a lower price point, enabling their customers to spend more on other essential needs. Lauer3 leverages Atera’s App Center to stay ahead of competitors and provide robust IT solutions efficiently.
The Solution
Lauer3 utilized Atera’s App Center to address their challenges. Specifically, they partnered with Emsisoft, which offers a multilayered suite of cybersecurity products. Through Atera, Lauer3 technicians set up real-time alerts to notify them of any errors with Emsisoft or when a new update needs to be patched. These alerts enable Lauer3 to be proactive and address potential issues before they escalate into problems for their customers. The App Center also allows Managed Service Providers (MSPs) like Lauer3 to deploy integrated software to managed devices, saving significant time on manual installation and patching. By leveraging Atera’s App Center, Lauer3 can offer more robust solutions while minimizing the time spent on provisioning and deploying partner solutions. This integration allows MSPs to monitor every aspect of their client's devices and networks, including the activity of Emsisoft, ensuring comprehensive IT management and security.
Operational Impact
Quantitative Benefit
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